Designation: Employee Relations Executive
Shift Timing: 6:30 PM to 3:30 AM IST
Shift: US
Location: Vadodara
Website: www.aloissolutions.com
KEY RESPONSIBILITIES:
- Build and maintain positive relationships with existing business consultants.
- Act as a liaison between the client and consultants to ensure client satisfaction and adjust strategies as needed.
- Lead efforts to increase retention and consultant engagement.
- Resolve and address questions and concerns from consultants through calls and emails.
- Handle Grievances and provide coaching to consultants to avoid terminations.
- Work with the service delivery managers to Re-market our resources who are finishing current assignments.
- Generate business leads, referrals and business opportunities by networking with the consultants. Work with the service delivery managers to leverage on the received leads and referrals.
- Coordinate with internal teams to ensure excellent ALOIS experience for consultants.
- Attrition Control
REQUIRED SKILLS:
- Bachelor's Degree is required; Master's degree is good to have.
- Excellent communication skills
- Excellent interpersonal skills
- Excellent Listening skills and patience
- Previous experience in HR, Business Development, Sales, or Customer Relationship is an add on benefit.
- Understanding of IT Staffing industry is good to have.
- Flamboyant personality.
