Role Summary:
EMEA SAP Environments, Roles & Authorisations Lead plays a vital role in supporting and enhancing Colliers SAP Public Cloud Finance and HR platforms across the EMEA region, with a specific focus on managing environments as well as roles, security and authorisations.
As Colliers EMEA continues its SAP transformation journey, the successful candidate will join a growing team responsible for service delivery and continuous improvement of SAP applications (S/4HANA Public Cloud Success Factors Employee Central Payroll Concur CPEA BTP Services).
Purpose of Role :
The SAP Environments, Roles & Authorisations Lead is accountable for the end-to-end governance, stability, and operational excellence of SAP Public Cloud landscapes (S/4HANA Public Cloud Success Factors, BTP etc.) and the design, build, and ongoing management of SAP security roles, authorisations, and access controls.
This role ensures that SAP environments are fit-for-purpose, consistently available, properly controlled, and aligned to change/transport standards-while ensuring that user access is secure, compliant, auditable, and aligned with segregation of duties (SoD) requirements.
Role Overview and Responsibilities:
SAP Environment & Landscape Management (Public Cloud)
- Own and manage the SAP environment strategy for all SAP Platforms including SAP S/4HANA Public Cloud, SAP Success Factors, Employee Central Payroll, as well as the BTP and other integrated platforms.
- Maintain and publish the environment calendar (release windows, regression testing periods, cutovers, maintenance windows, blackout periods).
- Plan and coordinate system refreshes, client copies, data loads/masking, and environment readiness activities for releases and projects.
- Ensure environment stability through proactive monitoring, capacity planning, housekeeping, and incident/problem management.
- Coordinate with Basis/Hosting/Infrastructure teams to manage downtime windows, patching, upgrades, performance tuning, and system availability.
- Define and maintain environment standards: naming conventions, access restrictions, schedule calendars, and release activity checklists/runbooks.
- Work with SAP4ME support contacts and implementation/AMS partners to manage service issues, escalations, and root-cause analysis
Release & Change Governance
- Lead governance for SAP half-yearly releases, hotfixes, and mandatory upgrades.
- Assess release impacts, coordinate regression testing, and manage business readiness and communications.
- Ensure adoption of new functionality aligns with business priorities and roadmap.
- Govern configuration changes using Public Cloud extensibility standards (inapp extensibility, key user tools, BTP extensions).
Security, Access & Compliance
- Own SAP S/4HANA Public Cloud, SAP Success Factors user access and role governance, including business roles, catalogs, spaces, and pages.
- Ensure robust joiner/mover/leaver processes and periodic access reviews.
- Oversee Segregation of Duties (SoD) risk management and mitigating controls (via SAP GRC or equivalent processes).
- Support internal and external audits, ensuring access, change, and operational controls are auditable and compliant.
Integration & SAP Landscape Support
- Understand and support (when required) integrations between S/4HANA Public Cloud, SAP Success Factors and other enterprise systems (SAP and nonSAP).
- Support SAP BTP, middleware, and identity teams to ensure secure and resilient integrations.
- Maintain visibility of the wider SAP landscape (BTP, Analytics Cloud, SuccessFactors, Ariba, etc.).
Continuous Improvement & Roadmap
- Drive continuous optimisation of business processes using SAP standard innovation.
- Identify automation and simplification opportunities using SAP tools and best practices.
- Contribute to the delivery of an ongoing improvement roadmap aligned to SAP innovation cycles and business strategy.
General Responsibilities
- Act as a liaison between technical teams, business users, and developers to expedite development and improve service delivery.
- Troubleshoot and resolve functional, configuration, and data-related issues within SAP environments.
- Provide 2nd/3rd line support and liaise with SAP and AMS providers to ensure expert-level resolution.
- Perform Root Cause Analysis (RCA) for production errors and recommend long-term fixes.
- Collaborate on the design, development, and release of software changes aligned with architectural standards and Colliers IT strategy.
- Produce business analysis deliverables using Colliers-standard documentation and tools.
- Identify and manage technical projects to maintain service levels and improve platform performance.
- Support system integration design and implementation across all SAP Systems (S/4HANA, Success Factors, Employee Central Payroll, BTP, Ariba CIM, Concur, SAC) and any 3rd party integrated systems.
- Maintain and update technical documentation in line with configuration changes.
- Conduct quality assurance to ensure compliance with functional and technical specifications. Ensure all required testing is completed prior to any changes or enhancements are implemented.
Collaboration and Stakeholder Management:
- Engage with key stakeholders in EMEA Finance, Business Process Owners, Colliers Technology, SAP and AMS Partners to support platform operations and future enhancements.
- Work closely with the SAP Programme Team and Implementation Partners during rollouts and onboarding of new countries or business units.
- Communicate progress, challenges, and recommendations to stakeholders and senior management. Demonstrate strong organisational skills and a proactive approach to improving Colliers Technology services.
- Ability to work well under pressure in a diverse and dynamic environment, effectively prioritising multiple issues simultaneously.
Technical Expertise and Troubleshooting:
- Proven experience managing SAP S/4HANA Public Cloud and SAP Success Factors in a live, businesscritical environment.
- Experience in SAP BAU Support or implementation roles, ideally 5-10 years.
- Strong understanding of RISE with SAP, SAP support models, and cloud service operations.
- Experience with quarterly release management and business impact assessment.
- Solid knowledge of SAP Public Cloud security and role concepts (business roles, catalogs, spaces/pages).
- Experience with SAP BTP, inapp and sidebyside extensibility.
- Knowledge of SAP integration patterns and middleware platforms.
- Strong governance mindset with experience balancing control and agility.
- Familiarity with SDLC, Agile methodologies, and tools such as JIRA.
- Excellent stakeholder and vendor management skills.
- Creation of knowledge articles and training materials to support adoption and resolve common issues.
- Stay current with industry trends and SAP certifications relevant to the role.
- Experience operating in an IT Service Management system, preferably ServiceNow
