- Posted a month ago
- Over 100 applicants have applied
Job Description
Description
We are seeking a dedicated Email Support professional to join our team in Tech Mahindra
Chandivali Location. The ideal candidate will have 2-7 years of experience in customer service, focusing on providing exceptional support via email. This role requires strong communication skills and the ability to resolve customer issues efficiently.
Responsibilities
- Responding to customer inquiries via email in a timely and professional manner.
- Troubleshooting and resolving customer issues efficiently.
- Maintaining accurate records of customer interactions and transactions.
- Providing product and service information to customers as needed.
- Collaborating with other departments to improve customer experience and service delivery.
Skills and Qualifications
- Excellent written communication skills in English.
- Strong problem-solving abilities and attention to detail.
- Proficiency in using email support tools and CRM software.
- Ability to handle multiple tasks and prioritize effectively.
- Basic knowledge of customer service principles and practices.
- Familiarity with common email etiquette and best practices.
Spotlight
- Cafeteria, Maternity leaves, Rewards & recognition, Joining bonus, Performance bonus
Bachelor Of Technology (B.Tech/B.E), Bachelor of Dental Surgery (B.D.S), Bachelor of Homeopathic Medicine and Surgery (BHMS), Bachelor of Science (B.Sc), Bachelors of Law (B.L/L.L.B), Bachelor in General Studies (BGS), Bachelor of Arts (B.A), Bachelor of Applied Science (BAS), Bachelor of Education (B.Ed), Bachelor of Ayurvedic Medicine and Surgery (BAMS), Bachelor of Business Administration (B.B.A), Bachelor of Interdisciplinary Studies, Bachelor of Commerce (B.Com), Bachelor in Hotel Management (B.H.M), Bachelor of Architecture (B.Arch), Bachelor Of Pharmacy (B.Pharm), Bachelor of Music Education (B.M.E.), Bachelor of Social Work (B.S.W), MBBS, Bachelor of Health Science, Bachelor Of Computer Application (B.C.A), Bachelor of Liberal Arts (BLA/ALB), Bachelor of Music
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Key Skills
About Company
Tech Mahindra offers technology consulting and digital solutions to global enterprises across industries, enabling transformative scale at unparalleled speed. With 146,000+ professionals across 90 countries, Tech Mahindra provides a full spectrum of services including consulting, information technology, enterprise applications, business process services, engineering services, customer experience, AI & analytics, and cloud infrastructure services. It is the first Indian company in the world to have been awarded the Sustainable Markets Initiative’s Terra Carta Seal, which recognizes global companies that are actively leading the charge to create a climate and nature-positive future. Tech Mahindra is part of the Mahindra Group, founded in 1945, one of the largest and most admired multinational federation of companies.