Job Title: Customer Service Executive (Voice/Non-Voice)
Department: Customer Service ( Email Support)
Location: Dev Nagar, Tonk Road, Jaipur
Experience Required: (6 months-3 Years)
Industry: E-commerce / Banking / Customer Service / Call Center
Education: Graduation and above
CTC - upto 21k ctc + Incentives
Requirements
- Minimum 6 months of experience in Email/Chat/In-call and inbound calling process in any BPO, e-commerce, fintech, and any customer experience organization.
- Notice - Immediate
- Handle inbound customer calls professionally.
- For Email/chat Typing speed must be in btw 30-35 wpm.
- Proven customer support experience or experience as a Client Service Representative.
- Strong phone contact handling skills and active listening.
- Escalate unresolved issues to the appropriate departments or higher authorities.
- Follow up with customers when necessary and ensure resolution.
- Excellent verbal/written communication skills and basic computer knowledge.
- Age should be a maximum of 28.
- Work from the office and 6 days of work (roster off).
