About Poshmark
Poshmark is the leading fashion marketplace where style comes alive through discovery, self-expression, and human connection. Powered by a vibrant community of 165 million members, Poshmark brings real people and taste to shopping through a social experience shaped by shared discovery. Buying and selling fashion feels simple, joyful, and personal, while every item tells its own story. Poshmark empowers sellers to grow meaningful businesses, keeps fashion in circulation longer, and gives shoppers access to unique and trusted finds, from everyday pieces to one-of-a-kind vintage and luxury.
Community Associate, Disputes Management
Confidence can sometimes hold us back from applying for a job. Here's a secret: there's no such thing as a perfect candidate. Poshmark is looking for exceptional people who want to make a positive impact through their work and help create an organization where everyone can thrive. So whatever background you bring with you, please apply if this role would make you excited to come to work every day.
As a
Community Associate, you are responsible for resolving order disputes and facilitating returns in a timely manner. This is a fundamental role on the Poshmark team, as the resolutions that are initiated by you directly affect the buyer and seller experience on the platform. You will tackle high volumes of complex buyer and seller disputes, with the goal of creating a fair and simple experience for users.
The ideal Community Associate...
- has the ability to spot inconsistencies and investigative nature
- exercises strong decision making and problem-solving skills
- showcases endless patience and contagious positive energy
Responsibilities
- Review dispute cases filed by buyers
- Respond to user support requests regarding dispute cases accurately and rapidly through email
- Investigate all aspects of an order to assist in determining a resolution
- Execute decisions to fairly resolve disputes following Poshmark's return policies
- Become familiar with top fashion brands and designers
- Educate users on Poshmark return policies and guidelines
- Gain knowledge of the Poshmark community
- Engage with Poshmark users in a friendly, helpful, and patient manner via email
- Help with side projects and administrative support as needed
6-Month Accomplishments
- Independently handle Tier 1 cases with efficiency and accuracy
- Provide resolutions based on guidelines and policies
- Meet daily case goals on a consistent basis
12+ Month Accomplishments
- Navigate Tiers 1 & 2 cases with ease
- Begin providing mentorship and guidance to new team members and peers
- Begin contributing to team projects
Requirements
- Bachelor's degree
- At least one year of customer service experience preferred
- Passionate about community and customer service
- Excellent verbal and written communication skills
- Flawless attention to detail and great organizational skills
- A positive attitude with the ability to turn a negative into a positive
- Believes that helping users is crucial to the growth and success of the company
- Knowledge and/or background working with designer fashion brands a plus
