Email & Chat Process Intern | Entry Level | Fresher | Customer Support, Email, Chat | Remote

Email & Chat Process Intern | Entry Level | Fresher | Customer Support, Email, Chat | Remote

Company: Crossing Infotech

Job Type: Full-time Internship

Work Mode: Virtual / Remote

Location: India

Internship Duration: 1–3 months

Stipend: 16,500/month

Application Deadline: 20 September 2026

About the opportunity

Crossing Infotech is offering an Email & Chat Process Internship for freshers and entry-level candidates who want to develop practical experience in written customer communication, email handling, live chat support, query resolution, and digital support operations.

The internship provides exposure to structured customer-support workflows where candidates will learn how to understand customer concerns, provide accurate information, maintain support records, and follow defined communication and escalation procedures.

Key responsibilities

• Respond to customer queries through email and chat channels.

• Understand customer concerns and provide clear and professional responses.

• Follow predefined communication guidelines and support procedures.

• Handle multiple email and chat conversations while maintaining response quality.

• Record customer interactions and update support information accurately.

• Track unresolved queries and complete required follow-ups.

• Identify issues that require escalation and forward them to the appropriate team.

• Assist with maintaining customer-support records and trackers.

• Review recurring customer questions and identify common concerns.

• Coordinate with internal teams to obtain information needed for customer responses.

• Prepare basic reports related to email and chat activities.

• Maintain confidentiality of customer and company information.

Who can apply

• Freshers and recent graduates.

• Students or graduates from any discipline with good written communication skills.

• Candidates interested in customer support, email support, chat support, or business-process roles.

• Candidates comfortable working with computers and digital communication platforms.

Required skills

• Good written and verbal communication skills.

• Strong English writing and comprehension.

• Basic email and internet knowledge.

• Good typing and documentation skills.

• Ability to understand customer questions accurately.

• Patience and a customer-focused approach.

• Strong attention to detail.

• Ability to follow standard operating procedures.

Preferred skills

• Familiarity with customer-support or ticketing platforms.

• Basic knowledge of CRM systems.

• Experience using Microsoft Excel or Google Sheets.

• Previous experience handling email, chat, or customer queries.

• Familiarity with escalation and follow-up processes.

• Basic understanding of customer-service metrics.

What you will learn

• Professional email and chat communication.

• Customer query handling and response techniques.

• Digital customer-support workflows.

• Ticket and request tracking.

• Escalation and follow-up procedures.

• Customer interaction documentation.

• CRM and support-platform fundamentals.

• Professional communication and service-quality practices.

Ideal candidate profile

We are looking for candidates who are:

• Confident and professional in written communication.

• Patient and respectful when communicating with customers.

• Comfortable handling multiple conversations and tasks.

• Organized when maintaining customer records.

• Able to follow structured support processes.

• Willing to learn new digital support tools.

• Detail-oriented when reviewing customer information.

Why join Crossing Infotech

• Full-time remote internship opportunity.

• Practical exposure to email and chat support operations.

• Opportunity to strengthen professional communication skills.

• Experience with customer queries, follow-ups, and escalation workflows.

• Structured project-based learning suitable for freshers.

• Opportunity to develop digital customer-support skills.

• Experience relevant to Customer Support, Email Process, Chat Support, and Business Process careers.

Application deadline: 20 September 2026

If you are a fresher with good communication skills and want practical experience in email and chat-based customer support, this internship provides structured exposure to professional communication, query handling, documentation, and digital support processes.

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