Email, Chat & Non-Voice Process

Email, Chat & Non-Voice Process

Company: Inficore Soft

Location: Remote

Internship Type: Full-Time

Duration: 13 Months

Stipend: 15,000 per month

About the Internship

Inficore Soft is seeking a detail-oriented and customer-focused Email, Chat & Non-Voice Process Intern to support our customer communication and support operations. This internship provides hands-on experience in handling written customer interactions through email and chat channels in a remote professional environment.

Key Responsibilities

Respond to customer queries through email and chat in a timely and professional manner

Resolve customer issues by following standard operating procedures

Maintain accurate records of customer interactions and resolutions

Coordinate with internal teams to address and resolve customer concerns

Ensure high-quality written communication and customer satisfaction

Follow service-level agreements (SLAs) and response guidelines

Assist in preparing basic reports and documentation

Eligibility Criteria

Currently pursuing or recently completed a degree in any discipline

Strong written communication skills in English

Basic computer knowledge and familiarity with email and chat tools

Good attention to detail and problem-solving skills

Ability to handle multiple conversations efficiently

Customer-oriented mindset

Ability to work independently in a remote environment

What We Offer

Practical experience in non-voice customer support processes

Mentorship from experienced support professionals

Exposure to customer service workflows and communication standards

Internship Certificate upon successful completion

Opportunity for future full-time roles based on performance