- Urgent opening for German Chat Email support at Thane
Compulsory B2 level completed OR Graduated in GermanOR Diploma in German.
Thane (Mumbai) Location, Candidate should be good in English. Candidate should ready to work for night shift (Rotational shift), this is one of the Europe based company and you will get any two week off.NO WORK FROM HOME
Interested candidates send us your Resume via email or via WhatsAppon 7900117773. Email: [Confidential Information]
- Respond to customer inquiries via chat support, providing product information and guidance as needed
- Resolve customer complaints and issues efficiently and effectively
- Escalate complex problems to the appropriate department or personnel
- Record and document customer interactions and transactions, including details of inquiries, complaints, comments, and actions taken
- Follow up on customer interactions when necessary
- Recognize, document, and alert the management team of trends in customer calls
- Meet chat quotas and quality standards set by the organization
- Maintain up-to-date knowledge of the company's products, services, and customer service policies
- Work collaboratively with other team members to achieve overall customer service goals
- Protect customer information in accordance with privacy policies and procedures
This job is provided by Shine.com
