Email & Chat Process Intern

Email & Chat Process Intern (Remote, Full-Time)

Company: Infrabyte Consulting

Location: Remote (Work from Home)

Duration: 13 months

Stipend: 15,700 per month

About the Role

This internship is designed for individuals who enjoy communication and customer interaction. As an Email & Chat Process Intern at Infrabyte Consulting, you'll be responsible for handling client queries, providing support, and ensuring smooth communication through professional email and chat responses. The role emphasizes clarity, empathy, and efficiency in digital communication.

Responsibilities

* Respond to customer queries via email and chat in a timely manner

* Maintain professionalism and accuracy in written communication

* Assist in resolving issues by coordinating with internal teams

* Document interactions and update records for future reference

* Ensure customer satisfaction by providing clear and helpful responses

* Follow communication guidelines and contribute to process improvements

Requirements

* Pursuing or recently completed a degree in Business Administration, Communication, IT, or related fields

* Strong written communication skills with attention to detail

* Ability to handle multiple conversations simultaneously

* Familiarity with customer support tools or CRM platforms is a plus

* Problem-solving mindset with patience and empathy

* Comfortable working independently in a remote environment

What You'll Gain

* Practical experience in customer communication and support processes

* Mentorship from experienced professionals in consulting and client management

* A flexible, remote-first work environment

* Opportunity to transition into a full-time role based on performance