Job Requirements
About the Role
: Elite Banker-First Wealth **
Elite Banker-First Wealth in our Smart Banker department is responsible for enhancing customer engagement through virtual channels, with a focus on deepening relationships and increasing product penetration among managed clients. The role involves driving adoption of digital platforms, promoting cross-sell opportunities, and onboarding customers into the Relationship Banking program. The role holder is expected to deliver a superior customer experience, improve retention, and position IDFC FIRST Bank as the primary banking partner for affluent clients.
Key Responsibilities
Primary Responsibilities
- Deepen customer relationships to increase overall relationship value.
- Acquire new Non-Resident (NR) accounts and generate referrals from existing customers.
- Drive remittances across all managed and sourced accounts.
- Conduct high-quality customer engagements over calls, following industry best practices.
- Promote adoption and usage of digital platforms such as mobile banking and the Optimus app.
- Increase product holdings per customer by cross-selling pre-approved products like credit cards and other banking solutions.
- Profile customers and recommend suitable banking products based on their needs and preferences.
- Ensure effective onboarding for Mobile/Net Banking, Bill Pay, SIPs, Insurance, Investment solutions, Retail and SME Loans, and other banking programs.
- Meet monthly operating plans to improve scorecard performance and decile rankings.
- Coordinate with internal teams to close retail asset and trade transactions generated through client engagement.
- Resolve customer queries and complaints promptly to meet Net Promoter Score (NPS) benchmarks.
- Ensure strict adherence to bank policies and compliance standards.
- Pitch Relationship Banking program benefits and onboard eligible customers/groups.
Secondary Responsibilities
- Assist with audits and ensure compliance with internal and external regulations.
- Deliver best-in-class customer service to become the primary banker for clients.
What We Are Looking For
Education
- Graduation: Any discipline (Full-Time)
- Postgraduation: MBA / PGDM / Any discipline (Preferred)
Experience
- 2 to 5 years of relevant experience in banking or allied financial services.
Skills and Attributes
- Strong communication and interpersonal skills.
- Proven ability to engage and retain customers through virtual channels.
- Knowledge of banking products, digital platforms, and NR account services.
- Customer-centric mindset with a focus on service excellence.
- Ability to cross-sell and promote banking solutions effectively.
- High level of integrity and commitment to compliance.
- Proficiency in using banking systems and digital tools.
