Electronic Data Interchange (EDI)Senior Support- Night shift (Remote) Exp 8-12 yrs
Job Category: EDI
Job Type: Full Time
Job Location: Remote
Salary: Best as per industry norms
Years of Experience: 5+ yrs
Salary upto 35 LPA
Mandatory Skills
- Experience with EDI mapping (EDI to XML, EDI to flat file etc.)
- Good understanding of ANSI X12 (Retail Domain preferred) and EDIFACT standards (preferably 6-12 years).
- Experience with XML, flat files and spreadsheets.
- Experience with transfer protocols such AS2, FTP/s, SFTP and HTTP/s.
- Team player with good written and verbal communication skills.
- Analytical and problem-solving skills.
- Good Troubleshooting skills.
- Good experience with deep log analysis or root cause analysis.
- Good Understanding with Business process.
Desired Skills
- Exposure to basic API concepts
- Exposure to basic database concepts and SQL queries
Preferred Skills
- Experience in B2B/EDI Support role
Key Responsibilities
- Respond to incidents and/or event-driven alerts and troubleshoot customer issues.
- Investigate data related EDI issues and inform the customers with the root cause.
- Bug-fixes for the EDI translation issues identified in production.
- Trading partner on-boarding and creation of SFTP/AS2 setups.
- Work effectively with other internal departments to ensure the highest level of support for customers.
- Timely escalation of critical issues.
- Exhibit a sense of ownership of customer systems and work on issues until completely resolved.
This job is provided by Shine.com
