Main Responsibilities:-
- Provide technical support to our customers in the areas of electrical, control, and instrumentation for all E&I assignments related to projects in India.
- Develop and enhance tools to improve response times and reduce issues.
- Prioritize technical support for internal customers, providing remote support from site locations, telephone support when necessary, and, as a last resort, local site assistance.
- Help create tools to improve the efficiency of our Customer Service Department while minimizing issues.
- Offer technical support for the assembly and Factory Acceptance Testing (FAT) of units in the workshop.
- Work on specific projects to implement customer requirements.
- Participate in the development of new standard products or modifications of existing ones
Secondary Responsibilities:-
- During the fabrication phase, assist the electrical team in determining the best cable tray and cable routing strategies.
- In the testing and commissioning phase, support the commissioning team as required and train personnel on systems.
Project Execution:-
Modify standard documentation and PLC software to meet customer requirements, including improvements and record it as-builts.
- Degree in Electrical Engineering.
- Fluent in English and Hindi, plus one local language.
- Experience At least 3 years of experience in a similar role.
- Specific knowledge and experience with Siemens, GE Fanuc, Schneider, and Rockwell PLCs and their communication protocols.
