Job Description
About the Role
We're looking for an experienced EHR Implementation Specialist to manage end-to-end onboarding of healthcare clients onto new software platforms. You'll act as the technical and operational bridge between the product and the practice — ensuring smooth go-lives, clean data, and confident end-users.
What You'll Do
- Lead **EHR system implementations** from kickoff through go-live across multiple practice types and specialties
- Collect and validate **practice configurations** — workflows, scheduling rules, billing codes, user roles, and preferences
- **Configure and test** integrations between EHR platforms and third-party tools (billing, scheduling, patient engagement, etc.)
- Conduct **end-user training** for front desk, clinical, and billing staff
- Maintain **SOPs and implementation documentation** per EHR and client type
- Serve as the primary **client-facing technical contact** during the onboarding window
- Escalate complex issues to engineering or vendor support with clear, structured write-ups
What We're Looking For:
- **2+ years** in EHR implementation, healthcare IT, or clinical systems support
- Solid understanding of **clinical and front-office workflows**
More Info
Key Skills
end-user training
SOPs and implementation documentation
integrations between EHR platforms and third-party tools
practice configurations
EHR system implementations
About Company