EHR / EMR Implementation & Support - US Healthcare

Overview:

We are seeking a detail-oriented and proactive EHR / EMR Support Specialist to join our operations team. In this role, you will be the backbone of our provider onboarding process and the primary point of contact for resolving system-related challenges. You will ensure that our clinical platforms are configured correctly to support seamless patient care and efficient practice management.

Core Responsibilities:

System Implementation & Onboarding

• Database Configuration: Spearhead the creation and initial setup of new databases within PracticeSuite for incoming providers and clinical groups.
• Client Provisioning: Ensure all provider credentials, facility settings, and practice-specific parameters are accurately mirrored in the system.

Support & Issue Resolution

• Ticketing Management: Manage the ticketing queue, ensuring all client issues—from minor bugs to complex system requirements—are resolved within established SLAs.
• Cross-Departmental Collaboration: Act as the technical liaison for emails and requests coming from Sales, Account Management, and directly from clients to ensure a unified support experience.

Clinical Workflow Optimization

• Workflow Mapping: Assist providers in translating their physical clinical workflows into the EMR environment, including intake forms, charting templates, and e-prescribing setups.
• System Training: Guide clinical staff on best practices for using the EMR to reduce clicks and minimize administrative burden during patient encounters.
• Troubleshooting: Diagnose and resolve issues related to lab integrations, pharmacy connectivity, and patient portal access.

Data Management & Reporting

• CRM Maintenance: Keep our CRM (Customer Relationship Management) system meticulously updated with client status, contact info, and interaction history.
• Usage Analytics: Generate and publish Monthly Usage Reports to be used by the Accounting department for billing and financial auditing.

Location – Kochi, Smartcity (Complete WFO)

Shift - 6:30 PM to 3:30 AM IST OR 7:30 PM to 4:30 AM IST

WHO WE ARE

PracticeSuite is a national, fast-growing cloud computing software company based in Tampa, FL

that provides a cloud-based 360°Office Platform to healthcare facilities. PracticeSuite has an agile

management team, high employee morale, and high customer satisfaction and retention.

PracticeSuite is growing rapidly and is being recognized as one of the 5 top cloud-based systems

within healthcare.

Please visit our website to learn more about us, at www.practicesuite.com

PracticeSuite, Inc is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability, or veteran status. PracticeSuite, Inc also complies with all applicable national, state and local laws governing nondiscrimination in employment.