Position Title: International Ivy League Counsellor
Looking for a proactive, persuasive, and student-focused Tele Counsellor who can build meaningful relationships with prospective students and parents while driving enrolments.
Key Responsibilities
Lead Management & Follow-Up
- Contact prospective students and parents through phone calls, WhatsApp, email, and other communication channels.
- Qualify leads and understand their academic background, goals, and study abroad aspirations.
- Maintain consistent follow-up with interested prospects.
- Build trust and nurture leads throughout the decision-making journey.
Appointment Scheduling
- Schedule strategy sessions and consultations with senior counsellors.
- Ensure high attendance rates for scheduled sessions through timely reminders and follow-ups.
- Coordinate with internal teams to manage appointment calendars efficiently.
Student Counselling & Conversion
- Explain Intelligent Education's services, programs, and value proposition.
- Address student and parent queries professionally and confidently.
- Guide prospective clients through the enrolment process.
- Convert qualified leads into paying clients while maintaining a consultative approach.
CRM & Reporting
- Update lead interactions, follow-up notes, and status updates in the CRM system.
- Track daily call activities, appointments scheduled, and conversions.
- Prepare regular reports on lead engagement and sales performance.
Relationship Management
- Maintain positive relationships with students and parents throughout the admissions journey.
- Act as the first point of contact for prospective clients.
- Represent the company with professionalism and empathy.
Required Skills & Qualifications
Essential Requirements
- Excellent spoken and written English communication skills.
- Strong interpersonal and relationship-building abilities.
- Confident and persuasive telephone communication.
- Ability to handle objections and guide conversations effectively.
- Strong organizational and follow-up skills.
- Comfortable working with targets and performance metrics.
- Basic proficiency in Microsoft Office, Google Workspace, and CRM platforms.
Preferred Qualifications
- Experience in tele-calling, counselling, admissions, sales, customer success, or business development.
- Prior experience in education, study abroad, EdTech, or consulting industries will be an advantage.
- Graduate in any discipline.
