We're Hiring: Student Success Specialist | Yes Germany
Pay: 4,00,000 5,00,000 per year
Location: In-person
Position Overview:
We are looking for a result-driven and people-orientedTeam Leadto guide our sales and operations at the Navi Mumbai branch. You will be responsible for mentoring counsellors, ensuring high lead conversion, maintaining CRM discipline, and creating a smooth student journey from enquiry to enrolment. This is a leadership role with both performance and process responsibility.
Key Responsibilities:
Team Management & Sales Coaching
- Lead and supervise a team of 68 counsellors (L1 and L2)
- Conduct daily team huddles and assign lead batches with strategy
- Review counselling calls, follow-up approach, and registration strategy
- Coach team members on objection handling, pitch improvement, and CRM hygiene
Sales Target Monitoring & Conversion:
- Track daily, weekly, and monthly counselling and registration targets
- Ensure 100% follow-up compliance and reduce lead wastage
- Guide team to improveconversion ratiosfrom lead to counselling and counselling to registration
- Drivereference lead generationby ensuring quality counselling and encouraging happy students to refer peers
CRM & Quality Oversight:
- Ensure accurate CRM usage tagging, call notes, reshuffle remarks
- Coordinate with QA or sales audit team to fix errors and share feedback
- Maintain branch-level dashboards on counselling performance
- Strategize for better walk-in management, online counselling participation, and funnel movement
Operational Coordination:
- Coordinate with backend teams (Admissions, Visa, SST) to address student queries
- Attend escalation calls and provide resolution for dissatisfied students
- Ensuretimely collection of paymentsand coordinate with the Accounts team for reminders and escalations
- Schedule expert webinars, walk-in events, or partner university meetings at the branch
Candidate Profile
Must-Have:
- 3+ years of experience in sales/counselling in overseas education or EdTech
- Minimum 2 year of experience in a team handling or TL role
- Familiarity with CRM tools.
- Strong mentoring skills and ability to drive performance through coaching
- Excellent communication skills in English and Hindi/Marathi
Preferred:
- Knowledge of Study in Germany processes (APS, Visa, Public vs Private Univ)
- Ability to multitask between branch walk-ins, online follow-ups, and reporting
Job Types: Full-time, Permanent
Benefits:
- Internet reimbursement
- Leave encashment
- Provident Fund
Experience:
- Team management: 2 years (Preferred)
- Sales: 2 years (Preferred)
- After-sales service: 2 years (Preferred)
Work Location: In person
