Edtech Retention Manager

Company Description AL Fahad Global Enterprises is an emerging organization focused on delivering innovative solutions in the education technology space. The company is committed to improving learner outcomes by combining digital tools, data-driven insights, and learner-centric services. Team members collaborate across functions to build scalable programs that support student engagement and long-term success. AL Fahad Global Enterprises values integrity, continuous improvement, and a culture of learning where every employee can grow. The organization offers opportunities to work on impactful initiatives that shape the future of education.

Role Description The Edtech Retention Manager is a full-time, on-site role based in Bengaluru. This role is responsible for designing and executing strategies to improve learner and customer retention across digital education products and services. Day-to-day tasks include analyzing usage and performance data, identifying at-risk users, and implementing targeted interventions such as outreach campaigns, personalized communication, and engagement programs. The Edtech Retention Manager collaborates closely with product, marketing, sales, and academic teams to refine onboarding journeys, support processes, and learning experiences. The role also involves monitoring key retention metrics, preparing reports and recommendations for leadership, and continuously testing new initiatives to enhance satisfaction and long-term loyalty.

Qualifications

• Strong background in customer success, learner engagement, or retention management within edtech, education, or SaaS environments.
• Proficiency in data analysis and reporting using tools such as Excel, Google Sheets, CRM platforms, or analytics dashboards.
• Experience designing and executing communication and engagement campaigns, including email, in-app messaging, and phone or chat outreach.
• Excellent written and verbal communication skills, with the ability to convey complex information clearly to diverse stakeholders.
• Demonstrated ability to collaborate cross-functionally with product, marketing, sales, and academic or instructional teams.
• Strong problem-solving and critical thinking skills, with a focus on measurable outcomes and continuous improvement.
• Comfort working on-site in a fast-paced environment, managing multiple priorities and deadlines.
• Bachelor's degree in Business, Education, Marketing, Data Analytics, or a related field; relevant experience in edtech or education services is a strong advantage.
• Familiarity with learner lifecycle management, onboarding processes, and customer journey mapping is beneficial.
• Commitment to inclusive, learner-centered practices and a genuine interest in improving education through technology.