EdgeOps Engineer

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Key Responsibilities

• • Provide expert technical support and troubleshooting for internal teams and external clients.

  • Monitor system performance and proactively identify and remediate issues to ensure optimal uptime.

  • Maintain secure, reliable, and up‑to‑date hardware and software environments.

  • Lead and execute day‑to‑day IT operations related to Edge infrastructure.

  • Document troubleshooting procedures, operational workflows, and maintenance activities to ensure consistency and knowledge sharing.

  • Collaborate with vendors and internal stakeholders to plan, coordinate, and implement updates and enhancements.

  • Enforce security standards and compliance requirements across all supported systems.

  • Ensure alignment with company policies, operational frameworks, and industry best practices.

Required Competencies

• Primary Technical Skills

Strong proficiency in:

• • VMware vSphere and vCenter

  • VMware Aria Operations

  • vSAN / NAS technologies

  • Solid experience in Linux system administration (RHEL 7 / 8 / 9).

  • Ability to perform hardware monitoring and provide production support.

  • Hands‑on experience with backup and recovery solutions such as Veeam and Rubrik.

  • Strong understanding of security principles, controls, and operational security practices.

  • Advanced troubleshooting and problem‑solving capabilities.

  • Working knowledge of ITIL service management frameworks (Incident, Problem, Change, Request).

• Secondary Technical Skills

• • Ability to prepare high‑level technical and operational documentation (optional).

  • Experience managing data center infrastructure hardware.

  • Knowledge of platforms such as:

  • Dell VxRail

  • Lenovo Xclarity

  • HPE SimpliVity

  • Exposure to enterprise‑scale infrastructure environments.

  • Experience or understanding of disaster recovery planning and execution.

  • Familiarity with monitoring and observability tools such as Nagios, Grafana, and Splunk.

  • Basic understanding of automation tools and infrastructure automation concepts.