We are looking for a proactive and detail-oriented eCommerce Support Executive to join our team. This role involves daily monitoring of eCommerce operations, generating MIS reports, supporting dashboard creation, and assisting in troubleshooting issues. The ideal candidate should be self-motivated, possess strong communication skills, and thrive in a fast-paced environment with a strong sense of ownership.
Experience: 0-1 Year
Qualification
- Bachelor's degree in relevant field
- Freshers with relevant internships/projects encouraged
Key Responsibilities
- Monitor day-to-day eCommerce platform activities to ensure smooth operations
- Track website/app performance, orders, payments, and integrations
- Generate and maintain MIS reports on daily, weekly, and monthly performance
- Support creation and maintenance of Power BI dashboards
- Analyze data and provide insights for operational improvements
- Identify, debug, and escalate technical or functional issues
- Coordinate with internal teams for issue resolution
- Ensure timely follow-up and closure of reported issues
- Maintain documentation of recurring issues and solutions
Required Skills
- Good communication skills (mandatory)
- Self-motivated with the ability to work independently
- Ability to work effectively in a fast-paced environment
- Basic understanding of eCommerce workflows
- Strong analytical and problem-solving skills
- Familiarity with MS Excel
