Ecommerce Specialist

We are seeking a highly motivated and detail-oriented E-commerce Executive to manage and grow our brand presence across leading online marketplaces Amazon, Flipkart, and Myntra. The role involves end-to-end responsibility of product listings, catalog management, campaign execution, sales analysis, and ensuring excellent customer experience to drive sustainable business growth.

Role Description

Marketplace Management

* Manage and optimize product listings on Amazon, Flipkart, and Myntra.

* Ensure accurate product information, images, pricing, and inventory availability.

* Monitor and resolve listing errors, suppression issues, and policy compliance.

Sales & Performance Growth

* Drive sales performance by implementing platform-specific strategies.

* Track daily, weekly, and monthly sales trends; prepare performance reports.

* Coordinate with internal teams to ensure product availability and timely fulfillment.

Advertising & Promotions

* Plan and execute promotional campaigns, deals, and discounts to maximize visibility.

* Manage Amazon Sponsored Ads, Flipkart Ads, and Myntra promotions to optimize ROI.

* Monitor and optimize ad performance, budgets, and conversions.

Operations & Logistics

* Coordinate with warehouse/logistics teams for smooth order processing and returns.

* Monitor stock levels and ensure timely replenishment across platforms.

* Manage vendor central, seller central, and Myntra partner portal operations.

Customer Experience & Support

* Monitor customer reviews, ratings, and feedback; resolve escalations.

* Ensure high service quality, on-time deliveries, and effective issue resolution.

Analysis & Reporting

* Conduct competitor analysis and identify growth opportunities.

* Share insights with management to improve pricing, assortment, and strategy.

* Prepare monthly dashboards on KPIs like sales, returns, ad spend, and profitability.

Qualifications

* Bachelor's degree in Business, Marketing, E-commerce, or related field.

* 13 years of experience managing e-commerce marketplaces (Amazon, Flipkart, Myntra).

* Strong understanding of marketplace algorithms, SEO, and online merchandising.

* Experience with Amazon Seller Central, Flipkart Seller Hub, Myntra Partner Portal.

* Proficiency in MS Excel/Google Sheets for reporting and analysis.

* Excellent communication, coordination, and problem-solving skills.

* Ability to work independently and drive results under tight deadlines.