Company Description Swevex Tech Solution (OPC) Private Limited is an independent IT, customer support, and e-commerce services company founded in 2020 and headquartered in Ranchi, India. The organization has grown from a small Business Process Outsourcing firm into a dynamic provider serving a diverse client base across multiple industries. Swevex Tech Solution offers comprehensive IT solutions, customer support, and end-to-end e-commerce management to help businesses streamline operations and scale in the digital marketplace. The company works closely with leading platforms such as Amazon, Flipkart, Meesho, and Alibaba.com to support sellers and brands in building, managing, and growing their presence. Through technology-driven strategies and strong partnerships, Swevex Tech Solution delivers integrated solutions that enhance efficiency and support sustainable growth.
Role Description The Ecommerce Specialist is a full-time, on-site role based in Ranchi. This role involves managing marketplace accounts across platforms such as Amazon, Flipkart, Meesho, and Alibaba.com, including product listings, catalog updates, pricing, and inventory coordination. The Ecommerce Specialist will monitor sales performance, analyze key metrics, and implement optimization strategies to improve conversions, visibility, and profitability. Daily responsibilities include handling customer queries related to orders and products, coordinating with internal teams to resolve issues, and ensuring compliance with marketplace policies. The role also includes supporting promotional campaigns, assisting with advertising management, and preparing regular reports and insights for management and clients.
Qualifications
- Candidates should possess strong E-Commerce and Sales skills, including experience with online marketplaces and basic understanding of sales funnels and revenue targets.
- Candidates should possess solid Analytical Skills to interpret data, track KPIs, identify trends, and recommend actions to improve performance.
- Candidates should possess excellent Customer Service skills, with the ability to manage inquiries, resolve issues professionally, and maintain high satisfaction levels.
- Candidates should possess effective Communication skills for clear written and verbal interactions with clients, marketplace support teams, and internal stakeholders.
- Additional beneficial qualifications include proficiency in MS Excel or similar tools, familiarity with marketplace dashboards, attention to detail, and the ability to work in a fast-paced environment.
- A bachelor's degree in business, marketing, commerce, or a related field, and prior experience in e-commerce operations or marketplace management will be an advantage.
