Ecommerce Specialist

About Servify:

Servify is a global product lifecycle management platform transforming the after-sales service experience. Founded in 2015 and headquartered in India, Servify connects leading OEM brands with their sales and service ecosystems to deliver seamless customer support and service operations. Servify partners with leading brands, retailers, distributors, insurers, service providers, and carriers across Asia, North America, Europe, and the MENA region.

Servify embraces and values diversity and is committed to be an equal opportunity employer. We welcome applications from all members and will give equal consideration to all irrespective of age, disability, gender, sexual orientation, ethnicity, nationality, religion or belief.

Why Join Servify

At Servify, you'll be part of a fast-growing global technology company that encourages innovation, ownership, and continuous learning. We offer competitive compensation, ESOPs, employee-friendly policies, modern collaboration tools, professional development opportunities, and benefits that help you do your best work.

Position Summary:

The Occupant will play a key role in ensuring smooth execution of daily operations across multiple online platforms. The role involves coordination between internal teams and external marketplace partners to ensure timely order processing, accurate listings, inventory management, and compliance with operational standards.

Key Responsibilities:

• Manage end-to-end operations across Amazon and Flipkart platforms, ensuring smooth business execution.
• Own and drive month-on-month business growth across Amazon and Flipkart marketplaces.
• Handle marketplace configurations including pricing, offers, catalogue creation (ASIN/FSN), and new launches.
• Ensuring Listing & Maintenance of page hygiene of Servify products selling in all the E-commerce platforms
• Coordinate with E-commerce POCs to ensure smooth operational execution, resolve daily issues, and develop a strong understanding of the E-commerce ecosystem.
• Building innovation/ bringing new ideas to grow the business. Have a basic understanding of AI tools and leverage them to improve productivity and streamline daily operations.
• Monitor customer feedback, ratings, and service-related concerns, driving initiatives to enhance customer experience.
• Ensure accurate data analysis, reporting, and timely sharing of business insights.
• Own billing operations, data management, sales trackers, activation reports, and brand review decks.
• Partner with Product, Technology, Finance, Marketplace, and Operations teams to resolve issues and improve processes.
• Building Process documents capturing seller central learnings, POCs and how to reduce TAT
• Identify process improvement opportunities and drive automation initiatives to enhance efficiency and reduce turnaround time.

Requirements:

• 2–6 years of experience in marketplace operations, e-commerce operations, seller support, or partner operations.
• Strong understanding of the Amazon and Flipkart ecosystem, including catalog management, marketplace operations, and seller processes.
• Analytical skills and metrics driven with advanced proficiency in Excel and data management.
• Experience with tools such as JIRA, Freshdesk, or similar ticketing platforms is a plus.