Job Description

Summary:

This role focuses on driving online revenue growth, expanding digital market share, and developing strategic partnerships with e-commerce customers and online channel partners. You will proactively manage and grow Sennheiser and Neumann's business across e-commerce platforms, online retailers, marketplaces, and digital distribution partners.

You will identify new business opportunities, strengthen existing customer relationships, optimize online product visibility, and develop joint business plans that drive sustainable growth. You will work cross-functionally with Sales, Marketing, Product Management, Supply Chain, and Customer Service teams to ensure execution excellence across all digital sales channels. You will be responsible for meeting and exceeding individual sales objectives, sub-regional targets, and assigned KPIs while increasing market share and maximizing online customer performance.

Designation - E -Commerce Sales Manager (India)

Reports To: Sales Director

Department: Sales

Working Conditions: 5 days (Hybrid Mode)

Timing : 8 hours 30 minutes shift with flexibility. You can reach office anytime between 8-10am and need to complete 8 hours 30 minutes shift.

Job Location - Bangalore

Max CTC offered: 20-25% hike (70% fixed : 30% variable)

Main Duties and Responsibilities:

Acquisition and Prospecting :

Identify and pursue new e-commerce business opportunities and online sales channels.
Develop customer acquisition and account expansion strategies for digital partners.
Prospect and onboard new online retailers, marketplaces, and e-commerce partners.
Attend relevant industry events, trade shows, customer meetings, and digital commerce events to identify growth opportunities.
Monitor market trends, emerging e-commerce platforms, and competitive activities.

Active Selling :

Serve as the primary point of contact for assigned e-commerce customers and digital partners.
Proactively sell Sennheiser and Neumann products, solutions, and promotional programs.
Develop and execute annual business plans with customers.
Conduct detailed account reviews and business planning meetings.
Present Sennheiser's unique value propositions, product benefits, and growth opportunities.
Negotiate pricing, promotional investments, online marketing programs, and annual agreements.
Drive execution of sales strategies aligned with corporate objectives.
Collaborate with Marketing and Channel teams to maximize campaign effectiveness and product visibility.

Strategic Account Development :

Develop and cultivate long-term strategic relationships with e-commerce customers.
Analyze customer business performance and identify growth opportunities.
Develop account growth plans with measurable financial and operational objectives.
Recommend assortment, promotional, merchandising, and pricing strategies.
Build strong relationships with customer stakeholders across sales, merchandising, marketing, and operations teams.
Monitor and analyze customer KPIs, sales trends, inventory, conversion performance, and market share.
Analyze competitor activities and emerging market opportunities.

Order Management :

Monitor order fulfillment and inventory availability.
Coordinate with Internal Sales Support, Customer Service, and Supply Chain teams to ensure successful order execution.
Address order-related issues and customer concerns promptly.
Assist with forecasting and inventory planning discussions.

E -Commerce Business Management :

Monitor online product assortment, content quality, pricing, and promotional execution.
Collaborate with customers to optimize product listings and digital merchandising.
Support new product launches across e-commerce platforms.
Review sales data and performance analytics to identify opportunities and risks.
Work with internal teams to ensure alignment between customer plans and company goals.
Support inventory planning and forecasting activities with customers.

Customer Service :

Maintain a high level of customer satisfaction through proactive account management.
Resolve customer concerns and escalate issues as necessary.
Coordinate with internal support functions to address customer needs.

Administration :

Document customer activities, opportunities, forecasts, projects, and sales pipeline activities in CRM systems.
Maintain accurate account records and customer business plans.
Prepare regular sales reports, forecasts, and business reviews.
Monitor assigned KPIs and provide recommended actions to improve performance.

Other Responsibilities:

Participate in sales meetings, training programs, and strategic initiatives.
Maintain awareness of e-commerce trends, digital commerce technologies, and industry developments.
Support special projects and business initiatives as assigned.

Direct Reporting Positions: None

Interfaces:

Externally:

E -Commerce Retailers
Online marketplaces
End Customers

Internally:

• Sales Director
• Business Development Managers
Technical Application Engineering
Internal Sales Representative
Internal Sales Support
Channel Marketing
Digital Marketing
Product Marketing
Customer Service
Supply Chain
Finance
VP Sales

Essential Skills and Requirements:

Demonstrated ability to identify, acquire, and grow e-commerce customer accounts.
Strong skills in identifying digital growth opportunities and market expansion strategies.
Excellent negotiation and account management skills.
Strong analytical ability with experience interpreting sales and performance data.
Ability to develop and execute strategic account plans.
Exceptional relationship-building and networking skills.
Strong understanding of e-commerce business models and online retail operations.
Knowledge of online merchandising, promotions, and digital marketing principles.
Strong communication, presentation, and active listening skills.
Ability to build and maintain long-term customer relationships.
Solid understanding of market dynamics, industry trends, and competitive activity.
Experience utilizing CRM systems and sales reporting tools.
Excellent organizational and time management skills.
Strong problem-solving and decision-making capabilities.
Ability to prepare and conduct professional business reviews and customer presentations.

Additional Requirements:

Ability to travel up to 30% as business needs require.
Team-oriented mindset with strong motivation and a positive attitude.
Ability to manage multiple priorities in a fast-paced environment.

Competencies:

High self -motivation with strong moti vational influence on others.
Strong commercial and business acumen
Team -oriented mindset with a positive attitude
Strong analytical and strategic thinking abilities.
Excellent communication and interpersonal skills
High social competence and customer -centric behavior

Education/Experience:

4-year college degree in Business, Marketing, Sales, E-Commerce, or related field.
5+ years of sales, account management, channel management, or e-commerce experience.
Minimum 3 years of experience managing online retail accounts, digital marketplaces, or major e-commerce customers.
Experience developing and executing customer growth plans and promotional programs.
Experience utilizing sales analytics, forecasting tools, and CRM systems.
Knowledge of consumer electronics, professional audio, AV, or technology industries preferred.
Fluent in English, both written and spoken.

Certificates and Licenses: (if applicable)