Ecommerce Operations Manager (Ecom + Quick Commerce)

Company: California Nutralife Global Wellness Inc.

Location: Mumbai, Maharashtra | On-site

Employment Type: Full-Time

Experience: 3-6 Years

Industry: Skincare / Cosmetics / Personal Care / Nutraceuticals / FMCG

About California Nutralife Global Wellness Inc.

California Nutralife Global Wellness Inc. is a global consumer packaged goods (CPG) company headquartered in California, US that wholly owns and operates a diversified portfolio of brands across Skincare (California Skin+), FMCG (NutraChips, NutraBites, NutraCookies), Personal Care (Derma+), Nutraceuticals (NutraGummies) and much more.

Role Overview

The Ecommerce Operations Manager will be responsible for ensuring smooth and timely execution of the complete order-to-dispatch cycle across ecommerce and marketplace channels. The role involves PO creation, order processing, courier coordination, shipment scheduling, packaging, dispatch, inventory coordination, and continuous follow-ups with internal teams, warehouses, courier partners, and marketplace teams. The ideal candidate should be highly organized, detail-oriented, and comfortable managing multiple orders, shipments, and operational timelines simultaneously.

Key Responsibilities

Purchase Order & Order Management

· Create and process POs received from ecommerce and marketplace platforms.

· Verify SKU, quantity, pricing, delivery location, and order details.

· Coordinate with warehouse and inventory teams for order fulfilment.

· Track open POs and ensure timely execution.

· Maintain accurate PO and order records.

Courier & Logistics Management

· Coordinate with courier and logistics partners for shipment creation.

· Create courier/shipping requests and arrange pickups.

· Schedule shipments and coordinate pickup timelines.

· Track shipments from dispatch to delivery.

· Follow up on delayed, failed, or pending shipments.

· Coordinate with courier partners to resolve logistics issues.

Packaging & Dispatch

· Coordinate product packaging as per marketplace and courier requirements.

· Ensure correct SKU, quantity, labeling, and packaging before dispatch.

· Coordinate daily dispatch planning with warehouse teams.

· Ensure orders are dispatched within defined timelines.

· Monitor dispatch accuracy and minimize errors, damages, and returns.

Marketplace Operations

· Coordinate fulfilment requirements across ecommerce and quick-commerce platforms.

· Monitor incoming POs and fulfilment schedules.

· Ensure platform-specific operational requirements are followed.

· Coordinate with marketplace teams regarding order, dispatch, and delivery issues.

· Maintain operational records and reports.

Follow-Ups & Coordination

· Follow up with warehouse, courier partners, vendors, and marketplace teams.

· Track pending orders, pickups, deliveries, and operational issues.

· Ensure timely closure of outstanding operational tasks.

· Escalate critical delays or issues to management.

Inventory Coordination

· Coordinate with warehouse teams to ensure stock availability against incoming POs.

· Monitor fast-moving and low-stock SKUs.

· Flag inventory shortages that may impact order fulfilment.

· Coordinate stock allocation across channels where required.

Reporting & MIS

· Maintain daily ecommerce operations reports.

· Track PO status, dispatch status, courier pickups, deliveries, and pending orders.

· Prepare weekly/monthly operational MIS.

· Monitor key metrics such as order processing time, dispatch TAT, delivery performance, and fulfilment accuracy.

Required Skills

· 3-6 years of experience in Ecommerce Operations, Marketplace Operations, Order Management, Logistics, or Supply Chain Operations.

· Experience handling ecommerce orders, POs, dispatches, and courier operations.

· Strong understanding of the order-to-dispatch process.

· Good knowledge of courier and logistics coordination.

· Strong follow-up and problem-solving abilities.

· Excellent organizational and communication skills.

· Ability to manage multiple SKUs, orders, and operational activities simultaneously.

· Strong Excel / Google Sheets skills.

· Comfortable working with ecommerce dashboards, ERP, OMS, WMS, or logistics platforms.

Preferred Experience

Experience with ecommerce or marketplace operations for:

· FMCG

· Skincare & Cosmetics

· Personal Care

· Hygiene Products

· Nutraceuticals

· Food & Beverage

· Consumer Goods

Experience with platforms such as Amazon, Flipkart, Blinkit, Zepto, Swiggy Instamart, Nykaa, or other ecommerce/quick-commerce platforms will be an advantage.

Key Performance Indicators

· PO processing accuracy

· Order fulfilment rate

· Dispatch turnaround time

· Courier pickup success rate

· On-time dispatch

· Shipment tracking and closure

· Order accuracy

· Reduction in dispatch errors

· Return / RTO management

· Inventory coordination efficiency

Education

Graduate in any discipline.

Candidates with qualifications in Supply Chain Management, Logistics, Operations, Ecommerce, or Business Administration will be preferred.

Why California Nutralife Global Wellness Inc.

· Opportunity to work across multiple growing consumer brands.

· Exposure to ecommerce and quick-commerce operations.

· Direct involvement in scaling marketplace fulfilment and logistics.

· Opportunity to work across FMCG, skincare, personal care, and nutraceutical categories.

· Growth opportunities within ecommerce, operations, and supply chain functions.