Title: eCommerce Operations Executive
Company: Weldots
Location: Netaji Subhash Place (NSP), Delhi — On-site
Salary: ₹3,00,000 – ₹4,50,000/year + performance incentives (adjust if needed)
This isn't just operations. You'll run the engine behind 4 eCommerce brands.
Weldots operates Weldots, Auriglo, Bugario, and NeonDecors — serving over 10 lakh customers since 2020 across marketplaces and our own websites. Orders, returns, inventory, marketplace listings, customer issues — everything flows through the operations team.
We need someone who can own this end-to-end. Not just process orders, but spot what's broken, fix it, and build systems so it doesn't break again. If you're good with data, fast with Excel, and want real ownership in eCommerce — this role will teach you more in one year than most jobs teach in three.
What You'll Do
Order & Fulfillment Management
- Manage daily order processing across platforms — track, coordinate with warehouse, ensure on-time dispatch
- Monitor returns and RTOs — identify patterns (pin codes, products, couriers) and work to reduce them
- Coordinate with logistics partners to resolve delivery failures and delays
Marketplace & Platform Operations
- Manage listings and catalog updates on Amazon, Flipkart, Meesho, and Shopify (adjust to your actual platforms)
- Ensure inventory sync across platforms — flag mismatches before they become stockouts or overselling
- Handle platform-level issues: account health, policy compliance, listing suppressions
Data & Reporting
- Build and maintain daily/weekly reports — orders, dispatch rates, return rates, revenue by platform
- Use Excel heavily: pivot tables, VLOOKUP/XLOOKUP, SUMIFS, conditional formatting — you'll live in spreadsheets
- Spot trends in data and flag actionable insights to the founder
Customer Support Coordination
- Oversee the customer support team — ensure response times and resolution quality stay high
- Step in on escalated issues that need coordination across logistics, warehouse, or marketplace teams
- Track common complaints and feed them back to ops for process fixes
What We Need
Must-Have
- Bachelor's degree (any stream)
- 1–3 years of experience in eCommerce operations — marketplace management, order processing, or fulfillment
- Strong Excel skills — pivot tables, VLOOKUP/XLOOKUP, SUMIFS are non-negotiable, not nice to have
- Familiar with at least one: Amazon Seller Central, Flipkart Seller Hub, Shopify, or Shiprocket
- Clear communicator — you'll coordinate across warehouse, logistics, support, and leadership daily
- Available to work on-site from NSP, Delhi (Mon–Sat)
Preferred
- Experience managing or coordinating a small team (2-5 people)
- Familiarity with any automation or scripting (Google Sheets scripts, basic Python, Zapier — anything counts)
- Someone who doesn't wait to be told what's broken — you notice it, flag it, and propose a fix
What You Get
- Real ownership — you won't be doing one tiny slice of operations. You'll see the full picture across 4 brands.
- Growth path — this role leads directly into Senior Ops, Brand Manager, or Category Manager within 12-18 months for strong performers
- eCommerce education — marketplace management, logistics, inventory, CX — you'll learn the full stack
- Direct access to the founder — small team, no 5 layers of hierarchy between you and decisions
- Performance incentives on top of base salary (quantify if possible)
- Paid leaves + festival bonuses + standard benefits
