Ecommerce Operations Executive

Roles & Responsibility

1. Order Processing & Fulfilment

Manage end-to-end processing of bulk B2B orders.

Ensure timely picking, palletization, packing, and dispatch as per committed SLAs.

Coordinate scheduled deliveries as per client appointment slots.

2. Inventory Management

Monitor bulk stock levels and maintain safety stock for key SKUs.

Ensure FIFO/FEFO compliance.

Conduct cycle counts and resolve inventory discrepancies.

3. Inwarding & GRN Management

Supervise goods inward process and ensure accurate GRN entry.

Coordinate with vendors for shortage, damage, or quality issues.

Maintain proper documentation for audits.

4. Client & Vendor Coordination

Coordinate with B2B clients for order confirmations and delivery schedules.

Handle escalations related to shortages, delay, or billing discrepancies.

Follow up with vendors for timely replenishment.

5. Transportation & Dispatch Planning

Plan vehicle allocation for bulk shipments.

Ensure proper documentation (Invoice, E-way Bill, DN, etc.).

Monitor dispatch TAT and delivery confirmation (POD).

6. Reporting & KPI Monitoring

Track KPIs such as:

Order Fill Rate Inventory Accuracy

Dispatch TAT

Prepare daily/weekly performance reports.

7. Cost & Process Optimization

Monitor logistics and operational costs.

Identify process gaps and suggest improvements.

Reduce damages, shrinkage, and operational losses.