Ecommerce Operations Assistant

Company Description

kuubiik is a Singapore-based global consulting company specializing in outsourcing and project-based solutions across various business functions. With a presence in over 150 countries, kuubiik is supported by a diverse team of professionals from Asia, Europe, and the Americas. Trusted by leading global brands like Google, TikTok, HP, and TELUS, kuubiik offers flexible outsourcing models tailored to client needs. Services range from hourly outsourcing starting at 10 hours per month to full-time or part-time options beginning at $500 per month.

Job Title:E-commerce Operations Assistant

Client Location:Singapore

Working Days, Hours:Monday-Friday, 4 hours/day (Flexible within Singapore business hours)

Contract Type:Part-time Contract

Contract Term:1 Year, Renewable

Monthly Salary:USD 300-500

Job Overview:

One of our clients is a growing premium food brand in Singapore specializing in ready-to-cook organic meals. Currently targeting the Indian consumer segment, the brand plans to expand across South-East Asia with a multi-range of food products. We are in an early growth stage and need an assistant to stabilize online operations while working closely with the founder.

They are looking for anE-commerce Operations Assistantto support and manage day-to-day online operations for a growing consumer brand. This role focuses on ensuring smooth e-commerce processes, maintaining product listings, handling customer communication, and supporting overall operational efficiency. The ideal candidate is proactive, detail-oriented, and able to take ownership in a fast-paced startup environment.

Responsibilities:

• Manage and update product listings across platforms such as Shopee and Shopify
• Ensure accuracy in pricing, bundles, and promotional details
• Monitor daily orders and ensure smooth order-to-fulfillment processes
• Coordinate with internal teams to support order handling and logistics
• Handle customer inquiries and complaints via email and platform messaging
• Maintain a professional and brand-aligned communication tone
• Create simple visual assets (e.g. posters, promotions) using Canva
• Support basic marketing content and messaging
• Track orders, feedback, and performance data in an organized manner
• Provide regular summaries and insights on operations and customer feedback

Must-Haves:

• 12 years of experience in e-commerce operations
• Familiarity with platforms such as Shopee, Shopify, or WooCommerce
• Strong written English communication skills
• High attention to detail and accuracy
• Proficiency in Google Sheets, Gmail, and Canva
• Proactive mindset with strong sense of ownership
• Ability to work independently and handle ambiguity

Great-to-Haves:

• Experience in food, meal, or subscription-based businesses
• Experience with organic marketing or paid ads
• Familiarity with specific customer segments or regional preferences
• Strong visual sense for clean and premium content presentation