Ecommerce Marketplace Operations & Insights Manager

Company Description

Shay is a modern Indian brand dedicated to creating exceptional experiences in the heart of every home—the kitchen. With a vision of becoming a cornerstone for home cooking and food, Shay offers a comprehensive platform for kitchen essentials through both online and offline stores. Our brand focuses on providing high-quality products, engaging content, and exceptional services. Shay is committed to revolutionizing the way individuals connect with their kitchens, blending functionality with a delightful shopping experience.

Role Description

We are seeking a full-time Marketplace Operations & Insights Manager to join our team on-site in New Delhi. This role involves managing marketplace operations, analyzing data to generate business insights, conducting market research, and identifying customer trends. The ideal candidate will collaborate with cross-functional teams, track key performance indicators (KPIs), and implement impactful strategies to enhance operational efficiency and customer satisfaction.

End-to-end Seller Central management — listings, catalogue hygiene, pricing, A+ content updates

Account health monitoring — proactively resolving policy flags, suppressed listings, customer feedback

Coordinating with the ads team on campaign-linked catalogue and listing requirements

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End-to-end FBA shipment creation, scheduling, and tracking

Managing inbound logistics — courier coordination, label compliance, packaging standards

Stranded and unfulfillable inventory management — resolving proactively, not reactively

Reorder planning based on DRR, lead times, and seasonal demand

Coordinating with warehouse team on dispatch priorities and FBA prep

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Maintaining optimal stock levels across FBA and self-ship

Flagging low-stock ASINs before they go out of stock — not after

Coordinating with supply chain on reorder triggers and timelines

Owning our presence on Flipkart, Myntra, Nykaa and other relevant platforms

Managing vendor/seller onboarding, catalogue uploads, and operational compliance per platform

Identifying marketplace-specific opportunities and flagging them proactively

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Weekly MIS — ASIN-level sales, inventory status, return rates, account health summary

Monthly performance deep-dive — what worked, what didn't, what to do next

Building and maintaining trackers in Google Sheets — not just filling them

Turning numbers into sharp, actionable insights the founder can act on the same day

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2–4 years independently managing Amazon Seller Central

Deep FBA experience — shipments, removals, stranded inventory, reorder logic

Exposure to other marketplaces — Flipkart, Myntra, Nykaa

Strong in Excel/Google Sheets — someone who builds systems, not just follows them

Can read data and tell a story from it — not just report numbers

Detail obsessive, proactive, and doesn't wait to be told

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A real seat at the table in a growing brand

Direct access to founder and leadership

A team that genuinely cares about what they build

Let's build something great.