Ecommerce Manager

About the job

E-Commerce Key Account Manager

Location: Gurugram (On-Site) | Experience: 25 Years

ABOUT ZAVYA

Zavya is a fast-growing 925 silver jewellery brand built on self-love and everyday luxury. As we scale across D2C, marketplaces, and quick commerce, we are looking for a strong operator who can own and grow our e-commerce channels with complete accountability.

We are looking for someone who doesn't manage accounts but owns the P&L of Amazon & Flipkart like a founder.

Role Overview

This is a high ownership, revenue-driven role.

You will be responsible for driving growth, profitability, visibility, and operational excellence across Amazon & Flipkart.

From pricing to performance marketing, inventory to rankings you own the outcome.

What You'll Own

1. Revenue & P&L Ownership

Drive monthly GMV, contribution margin, and growth targets.

Monitor ACOS, TACOS, ROAS, ad spend efficiency.

Optimize pricing, discounts, and deal participation for profitability.

2. Listing & Conversion Optimization

Improve product rankings and organic visibility.

Optimize titles, bullets, A+ content, keywords.

Increase CTR & CVR through image and content improvements.

Run A/B tests for hero images and listing creatives.

3. Advertising & Visibility

Plan and execute Amazon Ads & Flipkart Ads strategy.

Allocate budgets effectively across campaigns.

Monitor keyword performance and bidding strategy.

Scale high-performing SKUs.

4. Inventory & Operations

Forecast demand and ensure healthy inventory levels.

Minimize stock-outs and excess inventory.

Coordinate with supply chain for replenishment planning.

Track returns, claims, and account health metrics.

5. Growth & Expansion

Identify new category opportunities.

Launch new SKUs with optimized go-to-market plans.

Participate in sale events (BBD, Prime Day, festive sales).

Build deal calendars and growth roadmaps.

6. Reporting & Insights

Own weekly and monthly marketplace dashboards.

Analyze SKU-level profitability and growth drivers.

Identify bottlenecks and act fast.

Who You Are

36 years experience handling Amazon and/or Flipkart accounts.

Strong understanding of marketplace algorithms.

Comfortable with ad dashboards and data analysis.

Excel/Google Sheets proficient.

Highly ownership-driven and proactive.

Commercially sharp think in margins, not just revenue.

Bonus If You

Have managed fashion/jewellery/beauty categories.

Have handled 13 Cr+ monthly GMV.

Have experience in scaling new launches on marketplaces.