Experience Required : 5 plus years
This role demands a hybrid skillset – strong technical frontend development capabilities paired with solid operational support experience.
- Must have knowledge of Production Application Support.
- Good to have e-commerce background.
- Must have solid level3 support experience in eCommerce platforms
- Prefer to have frontend skills working with Shopify platforms.
- Good knowledge of React, Javascript, HTML and CSS.
- Exposure to Headless CMS ( Builder.io ) and Search engines like Bloomreach.
- Hands on experience in Monitoring, Logging, Alerting, Dashboarding, and report generation in any monitoring tools such as (NewRelic). This engagement is for a customer using NewRelic, PagerDuty, hence it is good to have this expertise.
- Must have knowledge in ITIL framework specifically on Alerts, Incident, change management, CAB, Production deployments, Risk and mitigation plan.
- Should be able to lead P1 calls, brief about the P1 to customer, proactive in gathering leads/ customers into the P1 calls till RCA.
- Experience working with postman.
- Should have knowledge on building and executing SOP, runbooks, handling any ITSM platforms (JIRA/ServiceNow/BMC Remedy)
- Should know how to work with the Dev team, cross functional teams across time zones.
- Should be able to generate WSR/MSR by extracting the tickets from ITSM platforms.
