Key Responsibilities:1. E-Commerce Operations Management
- Manage day-to-day operations of the e-commerce platform (website & marketplaces)
- Ensure product listings are accurate, updated, and optimized
- Coordinate with warehouse/logistics for timely order fulfillment
- Monitor stock availability and coordinate inventory updates
2. Website Management
- Oversee website performance, usability, and content updates
- Coordinate with developers for maintenance, upgrades, and issue resolution
- Ensure mobile responsiveness and smooth checkout experience
3. Sales & Revenue Growth
- Develop and implement strategies to increase online sales
- Track daily, weekly, and monthly sales performance
- Identify opportunities for growth and expansion
4. Digital Marketing Coordination
- Work with marketing team on SEO, SEM, social media, and email campaigns
- Plan and execute promotions, offers, and seasonal campaigns
- Monitor ROI on digital campaigns
5. Marketplace Management
- Manage accounts on platforms like Amazon, Flipkart, etc.
- Optimize product visibility and rankings
- Handle pricing, offers, and promotions
6. Customer Experience
- Ensure high-quality customer service and quick resolution of issues
- Monitor customer feedback and improve user experience
- Reduce return rates and improve satisfaction
7. Data Analysis & Reporting
- Analyze website traffic, sales trends, and customer behavior
- Prepare regular MIS reports for management
- Use data to make informed business decisions
8. Team Coordination
- Lead and guide e-commerce team (executives, content, support)
- Coordinate with internal teams like IT, marketing, and warehouse
