Description
This position is with EAII Advisors, Evidence Action's technical partner in India.
Position Overview
Job Title: Associate, IT
Employment Status: Full Time
Position Location: New Delhi
EAII invites applications for the position of Associate, IT in New Delhi.
About the position:
The Associate IT will report to Senior Officer, IT at the Delhi Office and play a crucial role in supporting the technology infrastructure and ensuring the smooth operation of IT systems within the organization. S/he will be required to work with EAII IT lead and Evidence Action Global IT team to provide technical assistance, resolve issues, and contribute to the overall efficiency and effectiveness of the IT department.
Roles & Responsibilities Of The Position
Desktop and Network Support:
- Provide basic desktop support (Software & Hardware).
- Support remote users via remote access tools provided by Evidence Action Global IT team.
- Log all IT requests in the helpdesk ticketing system and resolve issues according to the SLA.
- Setup, upgrade, and manage Network infrastructure in accordance with Evidence Action's standard network topology, which includes but is not limited to routers, firewalls, switches, wi-fi access points, servers, A/V systems, CCTV cameras, etc.
- Setup, install, maintain, and provide support for office printers, scanners, copiers, etc.
- Setup, install, maintain, and manage endpoint devices, including but not limited to laptops, desktops, tablets, smart phones, in accordance with EAII's IT policy.
- Be the local subject matter expert on Windows operating systems, AWS/Azure, Microsoft Office and/or Office 365, Google Workspace, and Box.
- Troubleshoot Internet and IT related issues.
Access control:
- Enable and disable user access to various systems as directed by EAII IT lead.
- Enforce SSO or OAuth, and enrol users to self-service password reset as directed.
IT Service Management:
- Recommend and configure necessary hardware and software; implement minimum security requirements for usage of hardware, software and associated apps.
- Manage EAII's IT inventory and keep up-to-date inventory records.
- Recommend, configure, and manager EAII's AWS instance as directed by EAII's IT lead.
- Support EAII IT lead to provide employee on-boarding and off-boarding in accordance with EAII's IT Policy.
Product Evaluation and Implementation:
- Research, pilot, evaluate, and recommend various cloud-based SaaS (Software as a Service) and IaaS (Infrastructure as a Service) solutions as requested by Evidence Action Global IT team and EAII IT lead. The solution may include but not limited to AWS, Microsoft Azure, Microsoft Intune, Google MDM, etc.
Cyber Security:
- Work with Evidence Action Global IT team and EAII IT lead to implement NIST cyber security framework security controls.
- Strengthen EAII's cybersecurity posture by deploying and maintaining agreed upon tools and techniques as directed by Evidence Action Global IT team.
- Respond and mitigate cyber incidents in accordance with Evidence Action's Incident response policy.
- Develop, update, and manage cybersecurity related documentations as directed by EAII IT lead.
- Implement cybersecurity policies and procedures as directed by Evidence Action Global IT team.
- Conduct regular vulnerability scans in accordance with Evidence Action's cybersecurity policy and deploy remedies as applies.
Disaster Recovery:
- Deploy, manage, and maintain disaster recovery system for EAII as directed by EAII IT lead.
Training
- Support EAII IT lead to train EAII staff on systems in use and IT policies and procedures.
Requirements
Essential Qualifications, Experience, and Competencies
Essential
- Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience
- Strong technical knowledge of computer hardware, software, networking, and operating systems.
- 3-5 years Experience with troubleshooting and providing technical support to end-users.
- Familiarity with network administration and security principles.
- Proficiency in installing, configuring, and maintaining computer systems and software.
- An experienced tech savvy professional with exposure of working on varied tech platforms including Microsoft Office/Google, cloud-based applications, virtual platforms etc.
- Willing to travel at least 30% of the time.
Desirable
- Action-oriented, flexible approach and entrepreneurial problem-solving, with an ability to manage multiple competing deadlines;
- Strong interest in the development sector and desire to be a part of a young and diverse team.
Disclaimer: The duties and responsibilities described are not a comprehensive list and that additional tasks may be assigned to the employee from time to time.
Benefits
Benefits
EAII provides a comprehensive benefits package for employees worldwide. Benefits include:
- Comprehensive health insurance,
- Life insurance,
- Generous leaves,
- Retirement savings options (PF & Gratuity)
Compensation: Competitive and commensurate with the individual's credentials, experience, and previous pay scale.
About EAII Advisors
EAII Advisors, Evidence Action's technical partner in India, supports the implementation of the school and Anganwadi-based National Deworming Day program, as well as iron and folic acid supplementation programs, across 11 states by providing technical assistance to applicable state ministries of health, education, and women and child development. Moving forward, EAII Advisors aims to expand its impact by collaborating with more state governments on these existing programs, as well as supporting new public health, water, & nutrition programming.
About Evidence Action
Evidence Action is a global nonprofit organization with an approach distinctive in international development – we exclusively scale interventions that are backed by strong evidence and can be delivered with exceptional cost-effectiveness. Since our founding in 2013, we have reached over 515 million people globally with our interventions. We deliver high impact for every dollar spent, as recognized by GiveWell, The Life You Can Save, and Charity Navigator.
We do development differently. We take a data-driven approach to identifying, scaling, and continuously improving programs which deliver immense impact, ensuring these solutions measurably improve the lives of millions. Our Deworm the World Program has helped governments in Africa and Asia deliver over 1.8 billion childhood deworming treatments, improving health, education, and incomes. Safe Water Now provides sustained safe water access to over 10 million people in Africa, preventing childhood illness and deaths.
We drive innovation. Our Accelerator builds the next generation of exceptional programs, taking an approach most similar to a venture capital model. We are ruthless in exiting programs which do not meet our criteria; those that advance deliver outsized impact for millions of people.
We are global. Across nine countries in Africa and Asia, our 700+ people are united by a tremendous passion for our mission and impact. We are strong because of our diversity of experience, geography, and background – with over 90% of our people in the countries where our impact is focused.
We have big ambitions. Over the next decade, we're setting our sights higher: We aim to reach over 600 million people globally to fulfill our vision of a world where hundreds of millions of people in the poorest places have better opportunities and their lives are measurably improved. We believe in bold and urgent action – because poverty doesn't wait, and neither should we.
We need great people. Our success to date is due to the collective work of our amazing staff. To achieve our ambitious goals, we are looking for people who share our passion for evidence, cost-effectiveness, and scale. We seek individuals who take an entrepreneurial approach, enjoy tackling hard problems, and have a bias to action and results. If our vision and approach excite you as much as it does us, we invite you to join us.
All contracting arrangements will be made through EAII Advisors Private Limited. EAII is an equal opportunity employer. Employment at EAII is based solely on an individual's merit and qualifications directly related to professional competence. EAII does not discriminate against any employee or applicant because of race, caste, creed, colour, religion, gender, origin, disability, marital status, or any other basis protected by law.
All candidates applying for the position should upload a resume along with a cover letter mentioning current and expected salary.
We may end this search process earlier than the specified close date in case of exceptional candidates. Due to resource constraints, we will only be able to contact shortlisted candidates.
