E2E Service Expert

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About this opportunity:

At Ericsson, we are currently seeking qualified candidates for the position of E2E Service Expert. This remarkable opportunity calls for an individual with broad-ranging, multi-technology and multi-vendor know-how, as well as a robust comprehension of Mobile Networks architectures, whether legacy or cloud-based. Your primary role will be to guide and aid in the implementation and transformation of end-to-end multidomain customer projects and the ongoing improvements of end-to-end service and automation.

What you will do:

• Create a pool of service level experts, helping shift business focus from maintaining domain KPIs to improving end-to-end service KPIs.
• Cooperate with CUs, partaking in new feature tests, offering improvements request, and suggesting new ones.
• Execute local Strategy Infrastructure Product (SIP) Life Cycle Management (LCM) activities regarding new or enhanced service and resource deployment.
• Take on a driving role in the comprehensive automation in customers networks, utilizing cross-domain and end-to-end competencies.
• Lead investigations during multidomain troubleshooting and ensure consistent analysis across all areas.
• Participate in presales, building relations with new and potential customers, performing thorough E2E solution and impact analyses.
• Propose enhancements to the E2E solution, aiming to boost service quality or network maintenance efficiency.
  
  

The skills you bring:

• Ericsson Operations Engine - Mode Of Operations.
• Overall understanding of Automation.
• Incident management.
• Algorithms.
• Service Quality.
• Customer Experience Improvement.
• AEO E2E Technical Solutions.
• E2E Solution Design.
• Network Performance.
• Service Delivery Business Understanding.
• Quality Assurance.
• E2E Customer Experience.
• Business Process Improvement.
• ITIL Framework.