Job Title: e – International Voice & Chat

Job Location: Hyderabad

Work Mode: Work From Office (WFO)

Experience: 2+ Years

Job Summary

We are looking for customer-focused professionals with experience in International Voice Support and Chat/Messaging Support. The ideal candidate should have excellent communication skills, the ability to handle customer queries across multiple channels, and a strong commitment to delivering a positive customer experience.

Key Responsibilities

• Handle customer queries through international voice calls and chat/messaging channels.
• Provide accurate information and timely resolutions to customer concerns.
• Manage customer interactions professionally while maintaining service quality.
• Understand customer issues, troubleshoot concerns, and provide appropriate solutions.
• Maintain accurate records of customer interactions in support systems.
• Follow established processes, service standards, and quality guidelines.
• Adapt to AI-powered support tools, chatbots, and other customer service technologies.
• Work collaboratively with team members to achieve customer satisfaction and operational goals.

Mandatory Skills

• Minimum 2 years of experience in international customer support.
• Hands-on experience in both International Voice Support and Chat/Messaging Support.
• Excellent verbal and written communication skills.
• Strong customer-handling, problem-solving, and interpersonal skills.
• Ability to manage multiple customer interactions and support channels.
• Willingness to work in rotational shifts and rotational week-offs.

Good to Have

• Experience in FinTech, Banking, Insurance, Financial Services, or the Crypto industry.
• Familiarity with AI-powered tools, AI copilots, chatbots, or AI-based customer support platforms.
• Experience supporting customers in a regulated industry.

Work Schedule & Contract Details

• 5 working days per week.
• Rotational shifts, including early-morning shifts as per business requirements.
• Rotational weekly offs.
• Complete Work From Office setup in Hyderabad.
• Potential opportunity for full-time employment upon completion of the contract, subject to business requirements and performance.