E Discovery Application Support Engineer

Roles and Responsibilities

• Respond to user problems and questions regarding functionality, operations, input/output, and general operating procedures for applications
• Troubleshoot system related problems; coordinate with relevant System Administrators regarding user support and problem resolution
• Produces and maintains a variety of reports and/or queries as required and/or requested
• Provide internal and external client support to our tools and applications
• Installation, configuration and patching of internal tools with support from our engineering department
• Analyze, develop and maintain documentation including FAQs, Knowledge Base articles, troubleshooting guides and Standard Operating Procedure (SOP)
• Configuration management including allocation of VMs, storage, memory, etc. to environments
• Troubleshoot to resolution performance and stability issues within live environments

Desired Candidate Profile

• BS in Computer Science or equivalent is preferred
• Administrative experience supporting Relativity
• Administrative experience supporting Nuix
• 3 or more years of experience supporting .NET Applications preferred
• Excellent communication and interpersonal skills
• Prior Scripting experience a plus using PowerShell or Python
• Working knowledge of SQL Server, SQL Server Management Studio, and Microsoft development tools, etc.
• Ability to read source code, log files, and correlate errors reported in logs with source code
• Ability to profile and monitor network, disk, SQL Server and other infrastructure components
• Willingness to work flexible hours to help support the demands of our eDiscovery business
• Readiness to work across partial US hours during training