E Commerce Tech Support and Customer Support Voice Associate

0-2 years
29 days ago 366 Applied
Job Description

Dear Job Seekers ,

Greetings from Tech Mahindra !

We are looking for below Profiles for Bhubaneshwar Location.

Walk-In Time :- 10:00 AM to 2 PM (Sunday Closed) .

Walk-In Venue : - Tech Mahindra Plot No. S, 1, Maitre Vihar Rd, Rail Vihar, Chandrasekhar,Bhubaneswar, Odisha 751023 - Land Mark - Behind Fortune Tower.

Salary : - INR 10,500/- to 14,500/- as per the experience

JOB Location Bhubaneshwar Only

Excellent Communication Skills in English and Willingness to work for 24/7 working environment is a must, which involves Night Shift.

Walk-In Interview directly at the venue for the Face to face Interview Only (No Virtual Interview ).

Please ping your update resume for the Interview appointment @ WhatsApp # 7655992071

Responsibilities

You need to handle E - Commerce Tech Support & Customers Technical Query and also need to Troubleshoot their Tech & non Tech Issues on call as well as on line .
He/She must show the willingness to learn new things every time and then.
Must discuss every matter with its supervisor or team leader to get any issue sorted Giving a resolution to the customers or clients should be the whole and sole responsibility. Trouble-shooting & Customer support to premium clients over the phone (inbound)
Must be very effective in providing customer service by providing resolution to their complicated queries and issues.
Must efficiently set goals and work on so as to avoid any escalations and maintain the relevancy and quality while providing service to the customers. Required Skills
Excellent Oral Communication Skills in English.
Knowledge on Computers word & Excel .
Candidate should have Knowledge of OS .
Willingness to work for 24/7 working environment is a must, which involves (Mandate Night Shift ) Eligibility Criteria
Age : - 18 - 35 Years

Local Candidate can apply (Candidates from Bhubaneshwar OR can relocate & stay in Bhubaneshwar)
This is an OFFICIAL JOB Not a WFH
At time of Walk-In candidates should have all the education documents / Aadhar card/ Pan card / 2nd Dose of COVID Certificate .
JOB Profile Education Qualification & Experience Required

E Commerce Customer Support :- BA / BCOM / BBA / BSC / BSC IT / BBM / BCA / BSC Agri / BHM MA / MCOM // MSC // Mass Communication MBA / PGDMOR - All & any PG's are also eligible Experience: - Any BPO Experienced candidate can apply.
JOB Profile Education Qualification & Experience


E Commerce Technical Support :-
BTech / BE /MCA / MTech / MSC IT / MBA-HR only MHM / Mass Communication Experience :- Any Voice Help Desk /Or any International BPO Experienced candidate can apply .

Shift timing - Any 9 hours in 24 hours, rotational shift including Night Shift & 1 rotational Week-off.

Please ping your update resume for the Interview appointment @ WhatsApp # 7655992071

PURSUING CANDIDATES ARE NOT APPLICABLE

HR Recruitment Team
Mob :- 7655992071

Tech Mahindra is part of the US $15.4 billion Mahindra Group and is a leading global systems integrator and business transformation consulting organization, focused primarily on the telecommunications industry. Tech Mahindra helps companies innovate and transform by leveraging its unique insights, differentiated services and flexible partnering models. This has helped customers reduce operating costs, generate new revenue streams and gain competitive advantage. Tech Mahindra expanded its IT portfolio in 2009 by acquiring the leading global business and information technology services company, Mahindra Satyam (earlier known as Satyam Computer Services).

Tech Mahindra's capabilities spread across a broad spectrum, including Business Support Systems (BSS), Operations Support Systems (OSS), Network Design & Engineering, Next Generation Networks, Mobility Solutions, Security consulting and Testing.

Tech Mahindra's solutions portfolio includes Consulting, Application Development & Management, Network Services, Solution Integration, Product Engineering, Infrastructure Managed Services, Remote Infrastructure Management and BSG (comprises BPO, Services and Consulting).

With an array of service offerings for TSPs, TEMs and ISVs, Tech Mahindra is a chosen transformation partner for several leading wireline, wireless and broadband operators in Europe, Asia-Pacific and North America.

Tech Mahindra has successfully implemented more than 16 Greenfield Operations globally and has over 130 active customer engagements mostly in the Telecom sector. The company has been involved in about 8 transformation programs of incumbent telecom operators.


Tech Mahindra has a global footprint through operations in more than 31 countries with 17 sales offices and 15 delivery centers. Assessed at SEI CMMi Level 5, Tech Mahindra's track record for value delivery is supported by over 40,500 professionals who provide a unique blend of culture, domain expertise and in depth technology skill sets. Its development centers are ISO 9001:2008 & BS7799 certified.

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