E-Commerce Specialist

Work Location: KINFRA, Calicut

Job Responsibilities;

• Platform Setup & Management

Launch and manage our online store (Shopify, WooCommerce, or equivalent) with a seamless, high-converting customer journey.

Oversee product listings, pricing, and inventory synchronization across all platforms.

• Sales Channel Growth

Develop and execute e-commerce sales strategies for D2C, marketplaces (Amazon, Noon), and curated platforms (Talabat Mart, gifting portals, etc.).

Plan and deliver seasonal campaign calendars (Ramadan, Eid, National Day, seasonal gifting).

• Performance Marketing & Customer Acquisition

Run targeted performance marketing campaigns across Meta, Google, email/SMS, and affiliate networks.

Monitor KPIs such as CAC, retention, and average order value, using analytics to optimize campaigns.

• Content & Merchandising

Collaborate with design/content teams to create high-impact product pages, visuals, and landing pages.

Ensure all creative assets align with brand positioning and market trends in the GCC chocolate and luxury goods sector.

• Operations & Fulfilment

Establish and manage logistics, courier tie-ups, and fulfilment processes, optimizing for speed and cost efficiency.

Oversee customer service touchpoints, returns, and post-purchase engagement.

• Market & Competitor Intelligence

Research and report on e-commerce, gifting, and luxury trends in the GCC.

Recommend new features, platforms, or strategies based on market developments.