E-Commerce Senior Executive

Role Description

We are looking for a detail-oriented and proactive Amazon E-Commerce Executive to manage and grow our presenceonthe Amazon marketplace. The ideal candidate willbe responsible forend-to-end account operations from listing management and content optimization to order fulfillment, account health monitoring, and customer communication. This role requires a strong understanding of Amazon Seller Central and the ability to juggle multiple operational tasks efficiently.

Key Responsibilities

rtReing & Analytics

Reporting & Analytics

• Download and analyze performance reports from Amazon Seller Central (Business Reports, Advertising Reports, FBA Reports, etc.)
• Track key metrics including sales, conversion rates, Buy Box percentage, and inventory levels
• Prepare regular performance summaries for management review

Listing ManagementListing Management

• Create, update, andoptimizeproduct listings including titles, bullet points, descriptions, and backend search terms
• Ensure listing compliance with Amazon's policies and category-specific requirements
• Monitor and resolve listing suppressions, stranded inventory, and content errors

Keyword Research

• Conduct thorough keyword research using tools such as Helium 10, Jungle Scout, or Amazon's Brand Analytics
• Integrate high-value keywords into product listings and PPC campaigns to improve organic ranking and visibility
• Continuouslymonitorkeyword performance and update strategies accordingly

Brand Store Management

• Build,maintain, and update the Amazon Brand Store to reflect current products, promotions, and brand identity
• Ensure the storefront is visually consistent, navigable, and optimized for conversions
• Track Brand Store traffic and performance metrics

Account Health

• Monitor account health dashboard daily, ensuring all metricsremainwithin Amazon's required thresholds
• Proactively address policy violations, late shipment rates, order defect rates, and customer feedback issues
• Take corrective actions andsubmitPlans of Action (POAs) as needed to reinstate or protect account standing

A+ Content Management

• Create and manage Enhanced Brand Content (A+ Content) for product detail pages
• Collaborate with design and content teams to develop compelling visuals and copy that improve conversion rates
• Regularly audit and refresh A+ content to align with product updates and brand guidelines

Review & Query Management

• Monitor product reviews and seller feedbackon a daily basis
• Respond professionally and promptly to customer queries and reviews in line with Amazon's communication guidelines
• Identifypatterns in negative feedback and coordinate with relevant teams to address root causes

Order Processing

• Oversee daily order management, ensuringtimelyprocessing for both FBM (Fulfilled by Merchant) orders
• Maintainaccuraterecords of orders and flag any processing anomalies
• Coordinate with warehouse/fulfillment teams to ensure smooth order flow

Dispatch Management

• Ensure all orders are dispatched within the promised handling time tomaintainseller metrics
• Coordinate withlogisticspartners and internal teams fortimelyshipment confirmation and tracking uploads
• Monitor dispatch SLAs and resolve delays proactively

Refund & Return Management

• Manage customer return requests efficiently, processing refunds or replacements in line with company policy
• Track return trends and flag recurring issues to the relevant department for resolution
• Maintain clean return metrics to support account health

Ticket Escalation

• Identifyand escalate complex or unresolved seller support cases to theappropriate Amazonteams
• Follow up on open tickets to ensuretimelyresolution andmaintainrecords of all support interactions
• Document escalation outcomes for future reference and process improvement

Amazon POC Coordination

• Act as the primary point of contact for Amazon Account Managers or Vendor/Brand Specialists
• Leverage Amazon POC relationships to unlock promotional opportunities, resolve issues faster, and stay updated on policy changes
• Coordinate internally to fulfill any requests or opportunities surfaced through the Amazon POC

Skills & Qualifications

• 13 years of hands-on experience managing an Amazon Seller Central or Vendor Central account
• Proficiencyin Amazon Seller Central tools and dashboards
• Familiarity with keyword research and listing optimization tools (Helium 10, Jungle Scout, Brand Analytics)
• Strong written communication skills for customer-facing responses and internal reporting
• Understanding of Amazon's performance metrics, policies, and guidelines
• Ability to multitask across operational, content, and analytical responsibilities
• Proficiencyin MS Excel / Google Sheets for data tracking and reporting
• Experience with A+ Content and Amazon Brand Store (preferred)
• Knowledge of FBA processes, shipment creation, and inventory management (preferred)

Key Attributes

• Detail-oriented with strong organizational skills
• Proactive and solution-driven approach to problem-solving
• Ability to work independently and manage time effectively
• Collaborative team player with strong coordination skills
• Comfortable working in a fast-paced, deadline-driven e-commerce environment