E-Commerce Sales Associate

E-Commerce Sales Associate

Location: Gurugram | Experience: 1+ year preferred

About the Role

We are looking for a proactive E-Commerce Sales Associate to handle end-to-end pre-purchase customer interactions and convert customer queries into sales. The role will involve guiding customers on size, fit, products, styling and recommendations, along with active follow-up on abandoned carts and potential customers.

Key Responsibilities

* Handle pre-purchase customer queries through WhatsApp, calls, chat and other channels.

* Understand customer requirements and recommend the right product, size, fit and style

* Help customers choose products based on their body type, requirements, occasion and preferences.

* Provide clear guidance on product features, usage, fit, fabric, sizing and benefits.

* Conduct abandoned cart calls and follow up with customers to understand objections and convert carts into orders.

* Follow up with interested customers who have shown purchase intent but have not completed the order.

* Identify customer concerns such as price, size confusion, product suitability, delivery or product selection and resolve them effectively.

* Cross-sell and recommend relevant complementary products wherever appropriate.

* Maintain accurate records of calls, customer requirements, follow-ups and conversions.

* Coordinate with the CS, sales, marketing and operations teams to ensure a smooth customer journey.

* Proactively identify recurring customer questions and feedback and share insights with the team.

* Meet defined conversion, calling, follow-up and sales targets.

What We're Looking For

* 1+ year of experience in e-commerce sales, customer support, telesales or inside sales preferred.

* Excellent communication and convincing skills.

* Strong ability to understand customer needs and recommend the right product.

* Comfortable handling sales calls and follow-ups.

* Customer-first approach with a strong focus on conversion.

* Good understanding of WhatsApp, calling and basic CRM/order management tools.

* Experience with women's fashion, lingerie, shapewear, apparel or D2C brands will be an added advantage.

Key Skills

Customer Handling | Sales Conversion | Product Recommendation | Size & Fit Guidance | Abandoned Cart Calling | Upselling & Cross-selling | Follow-ups | Communication | E-Commerce

If you enjoy talking to customers, understanding their needs and turning queries into sales, we'd love to hear from you.

Apply - [Confidential Information]