We're looking for an E-commerce Operations Manager who will build, streamline, and scale our end-to-end operations. This role owns everything from inventory planning and dispatch performance to vendor coordination, logistics, and operational compliance ensuring our warehouse runs like a robust, error-free engine.
You will work closely with marketplace teams, warehouse operations, finance, logistics partners, and management.
Key Responsibilities
A. Inventory & Planning
- Plan and maintain healthy inventory levels across marketplaces and channels
- Create demand plans based on sales trends, seasonality, and new launches
- Monitor slow/fast movers and optimize stock allocation
- Reduce stockouts and excess inventory through proactive planning
- Ensure accurate inwarding, stock reconciliation, GRNs, and cycle counts
B. Warehouse Operations
- Coordinate daily with warehouse teams to ensure smooth operations
- Implement Kanban / lean systems for efficiency and zero bottlenecks
- Drive on-time, error-free order dispatches
- Set up SOPs for picking, packing, QC, returns, replacements
- Continuously improve processes to reduce damage, pilferage, and error rates
- Track TATs and operational SLAs
C. Logistics & Fulfilment
- Manage courier partners, rate negotiations, performance reviews
- Resolve RTO, lost shipments, delays, escalations
- Optimize shipping costs and delivery timelines
- Build systems for bulk orders & B2B shipments
D. Vendor & Partner Management
- Identify and onboard new logistics, packaging, and operations vendors
- Negotiate contracts, pricing, and service quality
- Maintain strong partner relationships and performance metrics
E. Finance, Compliance & Documentation
- Maintain APOB GST records and operational compliance
- Coordinate with accounts for reconciliation of freight, returns, damages
- Maintain documentation for audits, claims, insurance, and vendor bills
- Ensure marketplace operational compliance and penalty prevention
F. Systems, Automation & Reporting
- Build and continuously update operations SOPs
- Work with tech/tools to improve accuracy and reduce manual work
- Implement dashboards and regular MIS reporting on:
- inventory health
- order fulfilment
- logistics performance
- returns / RTO
- cost per order
What We're Looking For
- 3+ years experience in e-commerce / supply chain / warehouse operations
- Experience working with marketplaces (Amazon, Flipkart, etc.) preferred
- Strong understanding of inventory planning, dispatch workflows, and logistics
- Experience setting up SOPs and process automation
- Hands-on, detail-oriented, and data-driven
- Strong problem-solving and vendor negotiation skills
- Ability to work cross-functionally and manage teams
