E-commerce Operations Manager

We're Hiring | E-commerce Operations Manager

Gurugram (On-Site)

Experience: 5–10 Years

CTC: 10–12 LPA

Industry: Retail / D2C

We're looking for a high-ownership professional to manage end-to-end post-order operations and ensure a seamless customer experience.

Key Responsibilities:

• Manage customer support for all post-order queries (email, WhatsApp, calls)

• Oversee logistics & 3PL coordination, delivery timelines, and issue resolution

• Handle returns, refunds, and damage management

• Monitor order flow, exceptions, and delivery SLAs

• Track key metrics (OTD, RTO, CSAT/NPS, cost per order)

• Build SOPs and drive process improvements

What We're Looking For:

• Experience in e-commerce operations

• Hands-on with OMS, logistics tools & support platforms

• Strong problem-solving and stakeholder management skills

• Ability to handle escalations and improve processes

Share your resume at: [Confidential Information]

Call/WhatsApp: +91-8825132623