Role: E-Commerce Operations Manager
Location: Bangalore (In-office) | Full-Time
Brands: Memsahib (Craft-Led Luxury Couture)
Experience: 4–6 Years (Fashion E-Commerce Operations)
Contact: [Confidential Information] | +91 8951955078
About the Role
We are seeking an execution-driven E-Commerce Operations Manager with deep expertise in fashion marketplaces—specifically Myntra—and full-funnel digital channel management.
In this role, you will be a high-ownership individual contributor directly managing the end-to-end commercial, operational, and inventory performance for two distinct labels: Evam (clean, wearable daily essentials) and Memsahib (elevated, craft-led artisan couture). You will eliminate operational friction, safeguard account health, maintain strict brand differentiation, and drive profitable revenue growth.
Key Responsibilities
1. Marketplace Operations (Myntra-Focused + Ajio Luxe, Tata CLiQ Luxe, Nykaa Luxe)
- Catalog & Listing Quality: Execute end-to-end cataloging, accurate attribute mapping, size chart configurations, and image compliance per platform standards. Prevent duplicate listing violations via proper style grouping and SKU cloning workflows.
- Algorithm & Discovery Optimization: Drive organic rank and revenue per listview (RPLV) through structured search indexing, keyword placement, and high-visibility tag optimization.
- Account Health & Policy Governance: Monitor the Myntra Partner Portal daily. Proactively track and mitigate:
- Product Quality Index (PQI): Maintain high customer ratings ($>4.0$) and minimize quality returns to prevent style suppression or bottom-decile delisting.
- Seller Protection Fund (SPF) & Dispute Management: Lead end-to-end claims for damaged, used, or missing returns (RTS/RTO) within strict 14-day SLA windows using packing CCTV/VMS audit evidence.
- Wrong Product Delivered (WPD) Control: Enforce zero-tolerance packing checks to stay well below the 50-complaint monthly threshold and avoid operational penalties.
- Commercial & Campaign Execution: Formulate discount ladders, margin guardrails, and promotional calendar participation for flagship platform events (e.g., Myntra Big Fashion Festival, Brand Days) across PPMP, M-Direct, and SJIT models.
2. Brand Website Management (Shopify)
- Build and update collection pages, navigation menus, product display pages (PDPs), and promotional banners independently without developer dependency.
- Optimize on-page SEO metadata, imagery sequencing, and copy to reflect each brand's identity (clean/functional for Evam; elevated/story-driven for Memsahib).
- Monitor direct-to-consumer (D2C) funnel metrics, bounce rates, and conversion rate optimization (CRO).
3. Multi-Designer Luxury Platforms (Pernia's Pop-Up Shop, Aza, Ogaan)
- Manage high-touch luxury storefronts, merchandising calendars, and curation updates for Memsahib.
- Liaise directly with platform buying and merchandising teams to secure editorial banners, premier catalog spots, and newsletter features.
4. Inventory Pipeline & Systems Control
- Own stock allocation, reconciliation, and live inventory sync across all sales channels (Marketplaces, Website, Luxury Portals).
- Continuously analyze sales velocity (DRR) and sell-through rates to proactively flag dead stock, stock-outs, and production replenishment needs.
- Establish clear standard operating procedures (SOPs) for warehouse inwarding, barcode tagging, and returns quality assessment to eliminate inventory discrepancies.
Candidate Profile & Requirements
- Experience: 4–6 years of hands-on e-commerce operations management exclusively within the apparel/fashion retail sector.
- Myntra Proficiency: Proven, in-depth operational track record with Myntra Partner Portal, listing lifecycle, M-Direct/PPMP models, SPF dispute mechanics, and delisting/suppression mitigation.
- Platform Breadth: Demonstrated expertise managing Shopify front-ends and secondary channels (Ajio, Tata CLiQ, Nykaa Luxe, luxury multi-designer platforms).
- Data Fluency: Advanced ability to evaluate sell-through, category ranking, RTO percentages, and margin contribution to take immediate corrective actions.
- High Ownership: Solution-driven mindset that addresses catalog, logistics, or rating drops proactively with actionable execution plans.
Application Process
To apply, submit:
- Updated Resume (CV).
- A direct summary of the marketplaces/platforms you have independently managed at a brand level and your exact scope of ownership.
- One concrete example of an operational or revenue challenge you solved on a major platform (e.g., recovery of suppressed listings, return reduction, or scale during a major sale event), including relevant performance metrics.
