E-commerce Operations and Customer Service Executive

Operations:

• Manage order processing, returns, and inventory updates across various e-commerce platforms (e.g., Shopify, Amazon, Flipkart, etc.)

• Coordinate with logistics partners to ensure timely and accurate deliveries

• Collaborate with warehouse teams and suppliers for stock planning and dispatch

Customer Service:

• Handle customer inquiries, complaints, and service requests across channels (email, chat, social media, phone)

• Provide timely resolutions and maintain a high level of customer satisfaction

• Maintain accurate records of interactions and customer feedback

• Support with post-sales services such as returns, refunds, and product exchanges

  
  
  

• Bachelor's degree in Business, Commerce, or related field

• 13 years of experience in e-commerce operations or customer service

• Familiarity with platforms like Shopify, Amazon Seller Central, Flip kart Seller Hub, etc.

• Strong communication and problem-solving skills

• Proficiency in MS Excel / Google Sheets

• Ability to multitask and work independently in a fast-paced environment

  
  
  

• Flexible schedule
  
• Internet reimbursement
  
• Paid sick time
  
• Paid time of