E-Commerce Manager

Workfreaks Business Services Private Limited

Thanjavur

4-5 Years

4 - 5 LPA

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Posted 7 hours ago
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Job Description

Job Type: Full-Time

About Us

We are a fast-growing organization focused on expanding our digital commerce presence across leading online marketplaces and direct-to-consumer channels. We are looking for an experienced and result-oriented E-Commerce Manager who can drive online sales, optimize marketplace performance, and scale revenue through platforms such as Amazon, Flipkart, Shopify, and other leading e-commerce channels.

The Role

The E-Commerce Manager will be responsible for managing and growing our online business across multiple marketplaces and digital sales channels. The ideal candidate will have a strong understanding of marketplace operations, digital merchandising, advertising, inventory planning, and customer experience management.

The role requires a hands-on professional who can independently manage seller accounts, improve product visibility, optimize conversions, and drive sustainable business growth.

Key Responsibilities

Marketplace Management

Manage and grow business across Amazon, Flipkart, Shopify, and other online marketplaces.
Monitor seller account health and ensure compliance with platform policies and performance standards.
Optimize product listings, titles, descriptions, keywords, images, and content to improve visibility and conversions.
Coordinate with marketplace account managers to improve sales opportunities and platform visibility.

Sales Growth & Revenue Management

Develop and execute marketplace growth strategies to increase revenue and profitability.
Analyze sales trends, customer behavior, and market opportunities.
Drive business through promotional campaigns, festive sales, flash deals, and platform-specific marketing initiatives.
Achieve monthly, quarterly, and annual sales targets.

Digital Advertising & Promotions

Manage Amazon Advertising, Flipkart Ads, and other marketplace marketing campaigns.
Optimize PPC campaigns, ROAS, ACOS, and overall advertising performance.
Monitor competitor pricing, offers, and market trends.

Inventory & Catalog Management

Ensure accurate product listings and catalog management across all platforms.
Coordinate inventory planning to maintain optimal stock levels and prevent stock-outs.
Monitor inventory aging and recommend liquidation strategies.
Manage product launches and new category expansions.

Analytics & Reporting

Track key performance indicators including sales, traffic, conversion rates, advertising performance, and profitability.
Prepare weekly and monthly business reports with actionable insights.
Identify growth opportunities through data analysis and marketplace intelligence.

Customer Experience & Operations

Monitor customer feedback, ratings, and reviews to maintain excellent seller performance.
Resolve marketplace-related operational issues, returns, refunds, and customer complaints.
Coordinate with logistics, warehouse, and customer support teams to ensure smooth order fulfillment.

Team & Vendor Coordination

Work closely with marketing, design, content, operations, and warehouse teams.
Coordinate with external agencies, vendors, and marketplace representatives.
Train and guide team members on marketplace best practices and performance optimization.

Qualifications

Experience

Minimum 4+ years of experience in E-Commerce Management, Marketplace Management, or Digital Commerce.
Proven experience managing Amazon Seller Central, Flipkart Seller Hub, and other leading e-commerce platforms.
Demonstrated track record of driving online sales growth and marketplace profitability.

Technical Skills

Strong knowledge of Amazon Advertising, Flipkart Ads, and marketplace marketing tools.
Experience with catalog management, inventory planning, and marketplace analytics.
Proficiency in Microsoft Excel and reporting tools.
Knowledge of Shopify, WooCommerce, or other e-commerce platforms is an added advantage.