E-commerce Executive

Job Title: E-commerce Executive 

Location: Borivali, Mumbai

Experience: 1–3 years, preferably 1+ year in Amazon/marketplace operations

Employment Type: Full-time

Department: E-commerce

About the Role

We are looking for an E-commerce Executive to manage day-to-day marketplace operations across Amazon and other online sales channels. The ideal candidate should have hands-on experience in product listing, catalog management, inventory, order processing, marketplace operations, and account health.

The person should be detail-oriented, comfortable working with Excel/Google Sheets, and capable of identifying and resolving operational issues independently.

Key Responsibilities

1. Marketplace Listing & Catalog Management

• Create and update product listings on Amazon and other e-commerce marketplaces. 
• Manage product titles, descriptions, bullet points, images, attributes, pricing, and other catalog information. 
• Ensure listings are accurate, complete, and compliant with marketplace guidelines. 
• Monitor listing suppression, stranded listings, catalog errors, and other listing-related issues. 
• Coordinate with content/SEO/design teams for listing improvements. 

2. Amazon & Marketplace Operations

• Manage day-to-day operations on Amazon Seller Central/Vendor Central and other relevant marketplaces. 
• Monitor orders, cancellations, returns, refunds, and customer-related operational issues. 
• Track inventory levels and coordinate with warehouse/operations teams to avoid stock-outs. 
• Monitor FBA/FBM or equivalent fulfilment processes. 
• Coordinate with internal teams and marketplace support for operational issues. 

3. Account Health & Compliance

• Monitor Amazon Account Health, policy notifications, listing restrictions, and performance issues. 
• Identify potential risks such as suppressed listings, policy violations, negative customer feedback, or high cancellation/return rates. 
• Raise and follow up on Seller Support cases until resolution. 
• Maintain proper documentation of marketplace issues and resolutions. 

4. Pricing & Promotions

• Update product prices across marketplaces as required. 
• Assist in setting up and monitoring promotions, coupons, deals, and discounts. 
• Ensure pricing and promotional information is accurate across channels. 
• Monitor competitor pricing and marketplace positioning. 

5. Inventory & Sales Coordination

• Regularly monitor inventory and sales reports. 
• Identify products at risk of going out of stock and coordinate replenishment. 
• Maintain inventory trackers and marketplace stock reconciliation. 
• Coordinate with warehouse, sales, finance, and procurement teams where required. 

6. Reporting & Analysis

• Prepare regular reports on: 
• Sales 
• Orders 
• Inventory 
• Returns/cancellations 
• Listing status 
• Marketplace performance 
• Use Excel/Google Sheets to analyse data and identify operational gaps. 
• Highlight issues and opportunities to the E-commerce Manager. 

7. Cross-Channel Management

• Support operations across Amazon, company website, and other marketplaces such as Flipkart, Myntra, Walmart, etc., depending on business requirements. 
• Ensure product information, pricing, inventory, and availability are consistent across channels. 

Required Skills & Experience

• 1+ year of hands-on experience in Amazon Seller Central or similar marketplace operations. 
• Practical knowledge of Amazon product listing and catalog management. 
• Understanding of marketplace order, inventory, return, and fulfilment processes. 
• Basic understanding of Amazon Account Health and Seller Support. 
• Good knowledge of MS Excel/Google Sheets – filters, sorting, VLOOKUP/XLOOKUP, pivot tables, basic formulas, etc. 
• Strong attention to detail. 
• Good communication and coordination skills. 
• Ability to manage multiple tasks and deadlines. 
• Comfortable working with large product/catalogue data. 

Preferred Experience

• Experience managing 100+ SKUs. 
• Experience working with Amazon FBA. 
• Experience with Amazon Seller Central and/or Vendor Central. 
• Experience with multiple marketplaces or D2C websites. 
• Familiarity with marketplace advertising is a plus, but PPC expertise is not mandatory. 
• Experience with e-commerce tools, inventory management systems, or marketplace reporting tools is an advantage. 

What We Are Looking For

We are looking for someone who is execution-oriented and can independently handle day-to-day marketplace operations, rather than someone who only has theoretical knowledge of e-commerce.

The ideal candidate should be able to look at a marketplace issue, identify what is wrong, take the required action, and follow it through until resolution.

KPIs for the Role

• Listing accuracy and completeness 
• Number of listing/catalog issues resolved 
• Inventory availability / reduction in stock-outs 
• Order and fulfilment accuracy 
• Marketplace account health 
• Timely resolution of Seller Support cases 
• Pricing and promotion accuracy 
• Reporting accuracy and timeliness 
• Overall marketplace operational efficiency 

Qualification

• Graduate in any discipline. 
• Degree/diploma in E-commerce, Marketing, Business Administration or a related field is an advantage. 
• 1+ year relevant e-commerce/marketplace experience preferred.