E-Commerce Client Service (eCS), Assistant Vice President

Position Overview

Job Title:E-Commerce Client Service (eCS), Assistant Vice President

Location: Bangalore, India

Role Description

• The eCommerce Client Services (eCS) business offers global support for our clients to execute trades across various Electronic Trading Platforms. Asset classes supported include Foreign Exchange, Listed Derivatives, Fixed Income and Money Markets.Business hubs supported include London, New York, Frankfurt, Tokyo, Singapore and Sydney and is supported by dedicated operational teams across the globe.

What we'll offer you

As part of our flexible scheme, here are just some of the benefits that you'll enjoy

• Best in class leave policy.
• Sponsorship for Industry relevant certifications and education
• Employee Assistance Program for you and your family members
• Comprehensive Hospitalization Insurance for you and your dependents
• Accident and Term life Insurance
• Complementary Health screening for 35 yrs. and above

Your key responsibilities

• Responsible for a diverse team of approx. 8 FTE whose main functions are as below:
  • Client Enablement - Management of internal and external clients user entitlements, limits, and accounts.
  • Profile Amendments - Maintenance of users, limits and accounts in trading and reporting applications.
  • Client Off-boarding - Ensure client profiles and associated permissions are disabled in a timely manner.
  • Recertification - Drive periodic reviews of client enablement.
  • 3rd Party Platforms Intermediation - Act as an intermediary between clients and third-party vendors to ensure the right level of client service is provided (for platforms such as Bloomberg EMSX, Tradebook and Trading Screen).
  • Breaks/Rejects Resolution - Responsible for resolution for pre and post trade rejections and client outreach.
  • Connectivity Resolution - Ensure all Autobahn clients can access their applications successfully. Autobahn applications provisioning and password resets management.
  • New Product Rollouts - Perform UAT testing and management of new product roll outs and production releases.
  • Complexity Reduction - Drive process improvements
• To ensure processes are performed as per defined Key Operating Processes.
• To escalates unusual activity (high or low volumes new client activity, slow systems, delayed approvals).
• Work with internal stakeholders (Sales and Traders) and ensure the client trading profile is accurate.
• Ensure required 4eye checks are performed and documented diligently as per audit requirements
• Capable of making decisions in challenging circumstances.
• Produce meaningful metrics to manage our operational processes effectively.
• Manage team to provide accuracy and timeliness in all processes performed and to always meet the high client satisfaction standards.

Your skills and experience

• 10+ year industry experience working in an Investment Bank with eCommerce Client Service preferred
• In depth understanding of Autobahn framework and applications
• Previous experience of working in a stressful and high trading volume environment.
• Well-motivated and enthusiastic team player.
• Ability to multi-task and keep clear in a fast-paced environment.
• Accurate, thorough, and highly responsible with acute attention to detail.
• Displays insight and ability in identifying issues and helps to develop successful solutions.
• Expected to develop credibility and good reputation as well as demonstrate integrity with clients and colleagues.
• Accountable for your own actions and seek aide from management when appropriate.
• Strong and effective communications skills.
• Client/Business focus.

How we'll support you

• Training and development to help you excel in your career.
• Coaching and support from experts in your team.
• A culture of continuous learning to aid progression.
• A range of flexible benefits that you can tailor to suit your needs.

About us and our teams

Please visit our company website for further information:

We strive for a in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.
Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.
We welcome applications from all people and promote a positive, fair and inclusive work environment.