About the Role:We are looking for a highly skilled and tech-savvy E-commerce Executive (BDE) to lead our online business operations. The ideal candidate will have strong experience managing e-commerce platforms (Shopify, Amazon, Flipkart), driving performance through data analytics, overseeing inventory & fulfillment, and executing digital marketing campaigns. This role is ideal for someone who thrives in a dynamic environment and has a strategic approach to operations, marketing, and customer engagement.
Key Responsibilities:E-commerce Management:- Manage Shopify-based e-commerce store operations including product listing, content optimization, order fulfillment, and inventory management.
- Ensure accurate and timely execution of operational tasks on a monthly, quarterly, and yearly basis.
- Monitor marketplace trends and conduct competitive analysis for product positioning and growth.
Marketing & Campaigns:- Develop and execute comprehensive marketing strategies including paid ads, promotions, and influencer collaborations.
- Create and manage ad campaigns on platforms like Facebook, Instagram, LinkedIn, and Google.
- Optimize organic and paid traffic using SEO, keyword targeting, reviews, and rankings.
Customer Support & Satisfaction:- Use tools like Gorgias for chatbot support and handle customer queries, returns, and refunds.
- Improve user experience and satisfaction by promptly addressing feedback and offering solutions.
Analytics & Reporting:- Generate and analyze reports on KPIs such as sales, P&L, traffic sources, checkout behavior, and product performance.
- Monitor and recover abandoned carts through remarketing strategies.
Team & Vendor Coordination:- Lead operations & logistics team to ensure warehouse, packing, and shipping norms are maintained.
- Coordinate with internal marketing and tech teams as well as external vendors and shipping partners.
Technical & Financial Oversight:- Manage payment gateway issues and case resolutions.
- Track and report annual profit and loss performance and cost optimization.
Key Requirements:- Bachelor's degree in Business, Marketing, E-commerce, or related field.
- Minimum 3 years of experience in E-commerce operations (Shopify, WooCommerce, Amazon, Flipkart).
- Strong knowledge of digital marketing and campaign execution (paid ads, social media, email, SMS).
- Excellent understanding of e-commerce analytics, conversion optimization, and logistics.
- Experience with CRM, analytics tools, payment gateways, and customer service platforms (e.g., Gorgias).
- Strong communication, leadership, and team coordination skills.
