E-commerce Associate

Job Title: E-commerce Associate

Department: Livelihoods Reports To: Chief Operations Officer Location: Mumbai (Goregaon) | On-site Employment Type: Full-time

About Veruschka Foundation

Veruschka Foundation empowers persons with intellectual and developmental disabilities (PwIDDs) to become contributing members of society through the power of food. The organisation focuses on awareness to promote inclusion, life and market skills development and sustainable livelihood opportunities through mainstream employment, micro-entrepreneurship and supported employment.

Website: https://theveruschkafoundation.org

Purpose of the Role

As Veruschka Foundation expands its livelihood initiatives, the E-commerce Associate will play a vital role in building and managing our digital presence to drive sales and visibility for products created by individuals with disabilities. This role involves end-to-end management of our online marketplace listings (Amazon, etc.), coordinating inventory and logistics, optimising product content, tracking sales performance, and supporting customer engagement. The Associate will also contribute to improving digital marketing efforts and enhancing the online customer experience, ensuring that our mission of inclusion is reflected in every interaction.

Key Responsibilities

1. Manage Product Listings and Catalogue

Create, upload, and optimise product listings on website and platforms like Amazon etc

Ensure accurate and engaging descriptions, titles, images, and tags

2. Oversee Order Fulfilment and Inventory

Coordinate with kitchen, packaging, and dispatch teams for timely deliveries

Monitor stock levels and update listings based on availability

3. Enhance Customer Experience

Track customer queries, reviews, and feedback to improve post-sale service

Resolve issues promptly to maintain high satisfaction and trust

4. Analyse Performance and Optimise Strategy

Review key metrics like sales trends, conversions, and bounce rates

Implement insights to refine listings, pricing, and customer engagement.

5. Collaborate with Internal Teams

Work with the Communications team on promotional content and campaigns.

Liaise with the Finance and Programmes team for reporting and donor updates

6. Stay Updated on E-commerce Best Practices

Research industry trends and competitor activity to stay relevant

Recommend improvements for platform optimisation and user journey.

Key Requirements

Education

Bachelor's degree in Marketing, E-commerce, Business, or a related field

Experience

12 years (minimum), relevant experience in handling e-commerce platforms, preferably Amazon

Prior experience in managing brands on marketplaces is preferred

Skills and Knowledge

Strong written and verbal communication skills in English and attention to detail

Familiarity with order management systems, listing tools, and basic analytics

Strong interpersonal and relationship-building skills

Proficiency in MS Office (Word, Excel, PowerPoint), Google Workplace, Canva etc

Ability to synthesise large amounts of information into clear, compelling content

High attention to detail and Process-orientation

A keen eye for customer experience and digital storytelling

Passions for working in the social impact space is a strong advantage.

Desired Attitude and Mindset

Strong sense of ownership and ability to work independently

Resilient and not easily discouraged by setbacks

Deadline-oriented with effective self-planning and follow-through

Curious and open to learning, with a growth mindset

People-centric, empathetic, and confident in external interactions

Innovative and willing to explore new fundraising strategies and sources

Collaboration and Stakeholder Interaction

The E-commerce Associate will closely work with:

Internal: Chief Operations Officer, Programme Managers, Programme Officers, Livelihoods Lead, Volunteers/ Interns

External: E-commerce platforms, Courier/Logistics partners, Customers, Donor partners (reporting metrics as needed), Grant Writer (Consultant)

Why Join Veruschka Foundation

At Veruschka Foundation, we empower PwIDDs through a unique culinary-based model that blends disability advocacy, skill-building, and livelihood creation. As we grow, we offer our team:

Mission-driven Work: Be part of a purpose-led organisation where your work directly contributes to social change

Learning & Development: Opportunities to learn, problem-solve and make decisions to excel in your role

Diverse Workforce: An inclusive, collaborative team culture with professionals from multiple sectors

360 Growth: A positive, supportive work environment with strong mentorship and guidance

Downtime & Wellbeing: Thoughtfully planned time off to support rest and maintain a healthy worklife balance