E-commerce Assistant

Company Description

Manarti Exports is a leading provider of specialized medical devices and equipment, serving international markets from India. Committed to offering quality and affordable healthcare solutions, the company collaborates with global partners to meet diverse demands. With a team of experienced biomedical engineers and international business experts, Manarti Exports excels in handling international tenders, adhering to documentation requirements, and delivering customized products. Certified with ISO 9001:2015 and ISO 13485:2016, the company ensures compliance with global standards, offering a wide range of CE-certified medical disposables, hospital furniture, implants, lab equipment, and more.

Role Description

We are seeking a full-time E-commerce Assistant to join our team on-site in Delhi, India. The E-commerce Assistant will manage and update e-commerce platforms, oversee product listings, monitor inventory, and support customers with inquiries. Responsibilities also include collaborating with the sales team, analyzing market trends, ensuring smooth online order processing, and driving customer satisfaction. This role requires a highly organized professional with a strong understanding of e-commerce operations and excellent communication skills.

Key Responsibilities

Create and update product listings (titles, descriptions, images, pricing)

Manage inventory and stock updates across marketplaces/websites

Process and track customer orders and coordinate with the logistics team

Handle customer queries via email, chat, or marketplace platforms

Monitor product performance, sales, and competitor activity

Assist in promotional campaigns, discounts, and online marketing initiatives

Ensure accuracy of product data and website content

Generate basic reports on sales, returns, and order status

Coordinate with internal teams for product availability and dispatch

Requirements & Skills

Bachelor's degree in Commerce, Marketing, Business, or related field

Basic knowledge of e-commerce platforms (Amazon, Flipkart, Shopify, WooCommerce, etc.)

Good written and verbal communication skills

Strong attention to detail and organizational ability

Basic Excel / Google Sheets knowledge

Understanding of online customer service practices

Ability to multitask and work in a fast-paced environment