E Commerce account manager

Own the overall business performance of assigned brands across Amazon, Flipkart and other marketplaces, while coordinating with vendors, marketplace, procurement, warehouse and finance teams.

• Own sales, margin and growth targets for assigned brands.
• Manage day-to-day relationship with brand/vendor partners.
• Prepare sales forecasts and coordinate purchase and replenishment.
• Monitor inventory, stock-outs and ageing.
• Coordinate with Marketplace team on pricing, promotions, listings, advertising and marketplace issues.
• Coordinate with Warehouse on inventory, dispatch, returns and operational issues.
• Track marketplace settlements, claims, discounts and other commercial issues with Finance.
• Identify problems and drive them to resolution, rather than simply escalating them.
• Prepare weekly/monthly brand performance reports and action plans.
• Ensure smooth execution during major marketplace events and peak seasons.

• Sales vs Target
• Gross Margin / Contribution
• Inventory Availability & Turns
• Stock-outs
• Marketplace Performance
• Returns & Cancellations
• Vendor Fill Rate
• Overall Brand Growth

• 1–7 years experience in e-commerce / marketplace / category management
• Hands-on understanding of Amazon and Flipkart
• Strong analytical and Excel skills
• Good vendor management and negotiation skills
• Strong ownership, follow-up and problem-solving ability
• Ability to coordinate effectively across Marketplace, Procurement, Warehouse and Finance

Core expectation:The Account Manager is the single point of ownership for the business performance of the assigned brands, while specialist teams execute their respective functions.